MainStay Suites Addison-Dallas

My spouse informed me he gotten bed bug bites and that he couldn’t wait to check out before telling me about his stay. There was stains on the couch but he didn’t notice until he got off the room number #116 he checked in Thursday 18th and checked out Friday before 11 am . Never booking here again that is just gross .

The mainstay Suites in Addison is absolutely great except for the roaches. I couldn't get my room sprayed I couldn't get a roach traps but other than that everybody was perfect there the staff was great the rooms were very comfortable and I had no problems there except for the roaches The roaches

Nothing….I was appalled when we got there, it looked nothing like the photos, the parking lot was dirty and trash was everywhere, I knew immediately this was not going to be good, once in the lobby looked ok, but beyond that was a total nightmare! “Breakfast is donuts and muffins”(a total joke) we never ate it. The breakfast area where it would be served was used as “storage for old furniture and whatnot”. The walls were grimy and filthy, with stuff all over them, as were the floors, they were plumb filthy and had stains everywhere. The hallways smelled horrible and amount of weed you could smelled was nauseating. The “first room” on the 3rd floor they put us in, was horrific!!! It had paint spilt all over the carpet! And mold covered the entire bathroom ceiling, the couches and chairs were stained and it looked like a cat had a hay day scraping the sides and arms of the chairs and couch because they were all coming apart and frayed, my husband went and requested a new room. They put us in a much smaller one on the 2nd floor, I was better but still not up to par. The floor smelt like weed horribly as well, and when we’re sitting on the bed in our room, you could smell coming through our vents! Also, people leave trash’s bags full of trash in the hallways by theirs doors for the maid to pick up and it’s disgusting. My husband and I are 99.9 percent sure this is a drug motel, as everyone there, looks strung out, trashy and straight skitzing! They will not refund your money, which is absolutely absurd considering you could obviously tell we were uncomfortable and not in our kind of environment. Please do not book here, move along and find another place to stay!! I wish booking.com would remove this as a hotel/motel option to even book at!!! I was appalled when we got there, it looked nothing like the photos, the parking lot was dirty and trash was everywhere, I knew immediately this was not going to be good, once in the lobby looked ok, but beyond that was a total nightmare! “Breakfast is donuts and muffins”(a total joke) we never ate it. The breakfast area where it would be served was used as “storage for old furniture and whatnot”. The walls were grimy and filthy, with stuff all over them, as were the floors, they were plumb filthy and had stains everywhere. The hallways smelled horrible and amount of weed you could smelled was nauseating. The “first room” on the 3rd floor they put us in, was horrific!!! It had paint spilt all over the carpet! And mold covered the entire bathroom ceiling, the couches and chairs were stained and it looked like a cat had a hay day scraping the sides and arms of the chairs and couch because they were all coming apart and frayed, my husband went and requested a new room. They put us in a much smaller one on the 2nd floor, I was better but still not up to par. The floor smelt like weed horribly as well, and when we’re sitting on the bed in our room, you could smell coming through our vents! Also, people leave trash’s bags full of trash in the hallways by theirs doors for the maid to pick up and it’s disgusting. I completely stripped our bed and checked for bed bugs because I was that alarmed and almost would have bet money I would see them, which I didn’t surprisingly, but I wasn’t 100% convinced they weren’t somewhere in that motel!! My husband and I are 99.9 percent sure this is a drug motel, as everyone there, looks strung out, trashy and straight skitzing! They will not refund your money, which is absolutely absurd considering you could obviously tell we were uncomfortable and not in our kind of environment. Please do not book here, move along and find another place to stay!! I wish booking.com would remove this as a hotel/motel option to even book at!!!

Infested with cockroaches . Rude mgmt

Staff was great and water pressure in the shower was great, but that place needs some serious work. I should've taken pictures. But, you get what you pay for, for about $65 a night you get some nasty carpet in need of a deep clean in the hallways and stairs, roaches in your room, the AC vents need deep cleaning, the AC never got to the temperature below 70 degrees, the toilet had a weird leak but the toilet worked, the shower head was disconnected from the wall but the pressure and temperature were great.

Air conditioning Full size fridge Pool is green ‐

Bad

No. Breakfast Needs remodeling

Cockroaches

We had roaches in the room and behind the bed it was terrible!!!

like the Receptionist Emma she and the Manager worked together as a Team, any challenges or concern they were taken care of immediately... The Housekeeper Supervisor, Anna made sure I had everything I needed and some... very nice team

There was bugs at night and when you use the bathroom it was broken I almost fell and when you go downstairs in the morning you can only get two things

Cockroaches in the entire hotel

roaches everywhere

The first room we checked into had paint on the floor, and the second was infested with roaches. We did not stay there.

A roach crawled up my leg when I was sitting in the lobby waiting for them to do shift change so I could check in. There was no hot breakfast when we were booked to stay on 03/14/26, despite what hotels.com said. They only put out premade packages of muffins at the front desk, and they only told us this AFTER I checked in and asked where the breakfast was located. I handed the keys back and asked for a refund, and the front desk told me that I could get one but had to do it through hotels.com, but when their customer support called the hotel I was told that their staff refused my refund, so now I'm waiting for a charge back on my card. Huge headache. You should spend slightly more and go with a much nicer hotel.

There is no breakfast, I have vacated the hotel due to poor hygienic condition on 04th March.

Pleasant

Everything

False advertising. No breakfast. TVs didn’t work. Won’t stay there again while out of town working.