Sheraton Suites Old Town Alexandria

Stay wax fine, the rooms were clean. Shuttle service is extremely unreliable- they say it runs the top of every hour but we waited in the airport well over an hour for pickup. Also don’t count on free fresher coffee. We stayed 2 nights And got 1 voucher girls breakfast, they said this was how it is always done. Ok location near the airport and a short distance to old town. Near a grocery store too. Likely won’t stay here again

Location was important to us. We were fortunate to find off street parking so we didn’t go have to pay to park, which is a bummer. Parking

Suite room Room not ready until 5.30pm Bathtub , dirty water not drained when we arrived at the room 20 mins walk to downtown

Liked the middle garden and the entrance garden. Wish that the hair conditioner bottle was full. The bottle was empty. The fruit water was and free coffee was offered in the lobby like many other hotels of this quality instead of Starbucks (pay)

Room and location was nice. I couldn't tell you.

My junior suite was well laid out, and inviting. Plus i appreciated the usb ports in the work table. But the sleeper couch needed to have been replaced. It looked threadbare and dirty wirh tears in the sagging cushions. I used the desk chair aa my only living area seating.

Exceptional

The convenience N/a

Great hotel!

The whole vibe of this hotel was great! The staff was friendly, and it was located near many restaurants and grocery stores; they were all within walking distance. The restaurant at the hotel was also great!

Very good

The lobby was very cozy and inviting. The water and tea at the door was nice. Reception desk were very friendly and answered our questions. We used one of our $25.00 voucher the last night were there and had appetizers and non-alcoholic drinks. Appetizer was very good. We would definitely stay at Sheraton Hotels again

Check in was easy, front desk staff very pleasant and the room (small suite) was spacious and I really liked the walk in shower. Vouchers were provided towards the dining room - and the breakfast buffet was a good variety of hot and cold items. Severs/staff in the restaurant were also pleasant. One area that needs improvement is the airport shuttle. The hotel should tell guests flying into Reagan exactly where to meet the driver (what door). I had to call the hotel for this information - when the driver arrived he drove right past the designated stop - I had to make another call to the hotel to tell the front desk this - only to be told they would call the driver - when the hotel called me back I was told the driver was waiting several doors down at another door. The shuttle driver was pleasant and helpful. The hotel is nicely located and all in all I had a good stay. A pool would be a major PLUS!

Location

Room was vey clean and well kept. Beds were very comfortable and great to sleep on. Hotel is well located, close to stores, restaurants and local attractions.

Other aspects... toilet that didn't work regularly, bathroom door that stuck shut and required a handyman to attempt to repair it (good try for him, but the door was not installed properly, which seems odd for an older hotel). None of these issues was a big deal, and I would never have left this type of review because of that. Front desk check in was great, handled efficiently. Check out issue with notifying of the bedbug problem was poor. I am 25 nights away from being a lifetime platinum elite, so I have alot of experience with Marriott properties. I would have preferred to discuss this privately with the hotel management, but I've given them 2 opportunities to contact me. TBH this was the most disappointing experience I've had in over 23 years of being a Marriott Elite member.

The only problem: when we checked in they said our room wasn't available because the carrier was still wet from being cleaned, and they tried to give us one with only 1 real bed (and a sofa bed) instead of the one we reserved with 2 real beds. Once we concluded the sofa bed was not going to be comfortable, we argued enough that they let us use the room type we'd reserved, but it was all very frustrating. Other than that it was a good stay, decent breakfast, nice hotel, great location

Staff was great hotel was convenient to place and my work! The outdoor patio was cute and peaceful!Would recommend

Easy access to free bus into town

Decent hotel room with a sitting area. There’s a $25 resort fee which can be used at the restaurant.