SpringHill Suites Alexandria

CHECK IN ROOM CLEAND AND COMFORTABLE

This is my second review. I was there with my family and the staff there helped us quite a bit. We had to change rooms and that was fine. She brought us up a key and was very helpful. I also have to say I like the breakfast. Waffles were great. Scrambled eggs were great sausage great. Orange juice was a little bit watery but no big deal. Overall good. Our only issue really was the water pressure at the sink. That was difficult. I think there was a light going out in the bathroom too. You had to leave it on and then it would come full bright. Room 423

Very good selection of items for breakfast. Parking was safe and affordable. Staff were wonderful and very helpful.

I don’t really like to complain unless things are really bad, but the internet was not good at all. Maybe should look into a better carrier. Other than that the accommodations were nice.

The room was clean and the staff was nice from checking in to checking out. The location is prefect to getting back on the highway.

Very large breakfast my kids loved it. The pool was perfect as well for the kids. We visited for my sons birthday the rooms are spacious

the floor on the room was sticky, and some of the lights did not work. the rest was ok.

Very clean room. Hotel staff friendly

Parking was nice and free. Staff very accommodating, needed more blankets, towels, and sheets. Liked large size of room & small kitchenette area

Amenities and the cleanliness Nothing

The room was clean. Breakfast was pretty good. Only thing that really bugged us was that we booked this hotel specifically for the pool. The entire time we were staying there the pool was closed for being “under maintenance”. The front desk made it sound like a kid pooped in the pool or something but that doesn’t take days to take care of. I have a feeling they keep that sign up on a regular basis because other people have complained on the same thing recently there. Maybe they don’t want to deal with taking care of it. It was a letdown because the kids were looking forward to it. They didn’t seem eager to fix the issue or compensate us until we asked on our last day, which they gave us free parking. When we looked at the pool it looked perfectly fine. Just bad luck I guess.

Breakfast was not bad y'all need to start doing gravy and biscuits and the sausage and bacon was really grease. And for the price of the room I expected breakfast would been better than what I had I didn't like to having to pay a 20.00 deposit for a room that I've already had reserved and it didn't say anything about a 20.00 deposit while making my reservations. And then you get there and then you're hit with a 10.00 parking fee. Maybe y'all need to explain this to customers before they book a room.

Cons: Pool water was cloudy, I could not see my feet. Continental breakfast was somewhat average, typically the pancake/waffle machines are out everyday..not here. The hotel was noisy from guests inside and out. There was a flashing light above the bed every 10 seconds, the elevator mechanical room started making a whirring sound every 2 seconds in the middle of the night. Someone smoking marijuana outside my window made my entire room smell (I contacted the front desk about this). Previous people left food in the fridge that was not throw away by cleaning employees. All in all it was ok, though I would not stay here again.

Comfortable space for a family of 4, doesn’t feel crowded

It was clean and breakfast was ok The location was sketchy my husband was followed to the gas station also he said it was a lot of homeless lined up outside

Was in an area close to everything. Property was clean.

The staff was very friendly .

Overcharged for parking. When I addressed with front desk I was assured it would be fixed and it was not. On my next stay I raised it again and it has still not been refunded.

Hotel is a good location, nice facilities and breakfast. They will overcharge you for parking. Parking is $10 but they will charge you $20. I raised it twice with the front desk for two separate stays and was assured they would refund the excess charges. This has not occurred yet.

Spacious Paying for self parking