Holiday Inn Amarillo West Medical Center by IHG

Heads up: vouchers for the breakfast buffet were not included in the booking from Hotels.com; we needed to purchase the vouchers from the front desk in person.

Hard to get to because it's behind other buildings

The rooms were clean and comfortable. On the first night we stayed only one elevator worked and we had a long wait to even be able to get to our rooms. The laundry room was inaccessible. On the way home a week later, our second stay there the elevator STILL didn’t work. Luckily the staff person Dante was incredibly kind and gave us a first floor room!!! For the money I would probably find somewhere else to stay.

Breakfast bar is an extra cost of $9-$12 but was very limited. Excellent parking for trailers, lots of space. Hotel is popular with contractors.

It didn’t have laundry facilities, which the internet said it did. That was the only reason I booked a room here. Also, trying to find my way into the parking lot from the road was not easy.

Facility was clean and comfortable No complimentary breakfast. We did not eat at the restaurant on site.

Great service. Lady at front desk was easy going and so sweet.

Cleanliness and they did not maintain my reservation

Room was clean and fairly modern. Guy at the front desk was friendly and helpful. Pot holes in parking lot. Elevator out. One that worked was very slow. No free breakfast buffet. Some of the buttons on the tv remote did not work.

Good

Staff was very welcoming and informative

Location Very dirty nothing worked smell of water leak (mold) moved rooms no better just an awful experience

More than ample parking for whatever you're driving or towing. Hard to find in most places.

Good

If you stay here make sure you check the water faucets in your room. We didn’t have hot water in the shower!! The staff were very slow in resolving the situation. In addition, all of our group’s key cards stopped working during the day. When I had the manager reprogram the cards I noticed she reprogrammed one card twice. I let her know and she was very adamant that she did two. Guess what…only one card worked! The restroom light in one of the rooms did not work. It was reported but never fixed. All the trash cans in the common areas were overflowing at all times. Very disappointed.

Old carpet, drapes

Very good

Very good

Exceptional

The pool was closed. The place smells too strongly of cleaning agents and disinfectant