Holiday Inn Express & Suites East Amarillo by IHG

Yes

No complaints

Room had no heat and FREEZING. Front desk staff provided portable heater and said would give discount but manager did not. Coffee weak and lukewarm. After spending the night in cold room, was hoping for hot coffee at least. Would not stay here again

Excellent

Ac/heat was broken and made an awful noise all night, people above us made banging sounds all night … we literally got no sleep- light were missing light bulbs- looked like black mold under the sink in the bathroom

Check in staff were difficult. Problem with out room required me hanging up the room phone after 5 mins on hold to call from my cell so she would actually answer. Breakfast was stale af. Really disappointing for a brand I expect better of.

The sink in the bathroom did not drain properly. It took about 5 min to drain after washing hands. The shower curtain was not long enough so after a shower, there was water all over the bathroom floor. After sopping up the water with a towel, it was obvious that the floor was dirty. I always use Clorox wipes when entering a hotel room, this hotel room was not clean. There was an ozone generator left on the desk In the hotel room. The morning after our first night, I told the front desk person about all the problems. He looked down at a piece of paper and might’ve been writing them down or pretending to. He did not apologize or say one word so I just left. When you pay that much money for a hotel, it should be clean, the sink should function and the shower curtain should be long enough and there should not be an ozone generator in your room. We did not even get an apology, there was no response. We will never stay there again.

Clean

It was nice and they were able to book last minute when we left an unpleasant motel in the middle of the night.

The room was clean and the breakfast was good.

Fix your AC

The room was clean and the bed was comfortable. Breakfast was okay. The biggest issue we had arriving at midnight was the lack of the hotel desk clerk. I waited 30 minutes for someone to appear. I gathered that she was called in last minute and she did a great job jumping in the get me and the three other parties waiting checked in. This, however, shows poor management. Not likely to stay at this location again.

Nice room

Room is cool

All good !

The bed and pillows were better than usual compared to Hampton Inn and other more pricey options.

Our only problem is we are both nearly 70 and your beds are to high for short people to get in and out of. The vacuuming was good except in the corners. I guess housekeeping did not move chair to vacuum there. The only reason we saw it was because we had to move the chaise to stand on to get into the bed.

Dirty bathroom. Bathtub stopper completely missing. Ask for rubber stopper told they didn’t have any. Mold in bathroom.

I like the location.

We booked last minute on a road trip and loved the convenience, safe parking lot, and accessibility to restaurants that are walking distance. It’s very clean and the staff has been very friendly.