Home2 Suites by Hilton Amherst Buffalo

Clean room, friendly staff

This was a first for us. We arrived a little before midnight to find that we did not have a current reservation. The gal at the counter worked very hard to find us a room and apologized profusely. If that was the only issue-we would have been ok, but then we wake up to find we were charged for the reservation “we didn’t have” a no show fee and also charged for the room we stayed in. When we questioned what happened we were told that someone the day before cancelled our reservation around 5pm…thinking we were not coming. The hotel is insisting that the incorrect charge will come off and we will only be charged to the card we put in file at the front desk. This was a definite buzz kill. Feel wired.

we supposed to check in at 3 but they allocated the room at 4pm. My entire trip schedule was disturbed due to this. staff at reception was not treating the customers well. They are very rude and many others were fighting with them.

Superb

The staff was great and the room was great. I loved the kitchen in my room definitely was put to use. Breakfast was okay.

Spacious room with lot of counter surface. Nice little kitchen convenient location close to interstate. Plenty of parking Nothing

Good

Loved everything about this place. Will come again

Excellent all around. I and family would definitely stay here again when in the Buffalo/Niagara area.

Exceptional

I booked for 2 double bed room with a sofa whereas it was told the information that was passed to the hotel from hotel.com is for a king bed with a sofa bed. We adjusted as there was no 2 double room available and the hotel staff said it seems hotels.com overbooked the hotel rooms. The hotel staff was good and adjusted the price but it was not what we booked and expected.

The staff was very supportive

Very clean

The staff were phenomenal. Very friendly and helpful!

Great location! Eat at the dumpling restaurant across the street. It was incredible.

Good

Superb

Convenient location

The only negates that the bed was so so.

Front desk not always staffed. Also, this wasn't really "suites" it was just a random curtain next to a bed to separate the "bedroom" from the part of the room with a small sofa. So it didn't give our family the privacy we need. We also got put on a floor with a bunch of students who were partying and constantly going in/out of hotel rooms near us, slamming doors or propping them open for friends. We complained but it took two nights of noice before it was fixed, or maybe this group checked out.