The Westin Arlington

Gym and pool were great. Restaurant was good. Staff excellent. Property clean. The beds were a little worn and bathrooms need a little maintenance. Amazing location in proximity to Ballston metro, Target, restaurants, coffee. All walking distance. Overall, great stay and would stay here again.

Toilet handle had to be shaken several times to fill the tank. Sink drain was very, very slow. Room 729. Breakfast was pretty good. Staff was good.

It is an older hotel... Staff were great room was clean but aging

No ice bucket. Frig did not work. They did not get our room service order. Staff seemed bothered by me. My sister and I were in stressful situation. Going to drug and alcohol er next morning. Very disappointed

I booked through Expedia, where no destination fee was disclosed. When I saw a $114.24 “amount due at property” charge, I called the hotel five separate times before arrival to ask what it covered. Five different agents. Not one could explain it. I asked specifically what I’d owe at check-in beyond what I’d paid Expedia, and got no clear answer. At the front desk in person, I was told they didn’t know and to “call accounting.” Their own staff couldn’t explain a mandatory line-item charge on my bill. I was given no amenities list, no orientation, and no way to use anything the $25/night destination fee supposedly covered. On my final night, I called to address the charge. I was hung up on twice and left on hold for over 15 minutes. After freezing my card, my bank notified me the hotel attempted a $500 charge — which appears nowhere on the itemized folio they gave me. The folio shows $140 marked settled. There are also two $75 pre-authorization holds. I have documented every interaction and disputed the charges with my bank. I made every reasonable attempt, through Expedia and the hotel directly, to understand what I was being charged for. I was met with silence, deflection, or staff who couldn’t answer basic questions about their own fees. Future travelers: book elsewhere, or lock your card and document everything. I will never stay here again.

Very roomy and clean in the rooms; the pool was warm and spacious and the fitness has variety of equipment to use. But the breakfast buffet can be improved with the service and more variety of food

Six day stay, two people: sheets/towels clean. Very late room cleaning (4pm after we had been out all day sightseeing). Vacuuming OK, no wipe down of bathroom sink/ counter, furniture most days. Random replacement of used countertop amenities... no soap one day but three mouthwashes and no lotion, others not replaced, only one bathrobe, glass drinking glasses not replaced but plenty of plastic ones, coffee pot/coffee: only one tea bag, used coffee not replaced daily & no stirrers or spoons, iron not working (called, the promised replacement was never delivered), mattress was sunken and very soft...should rotate or replace, Most aggravating was the lighting: switch on one not working, loose connection on one bedside lamp with consistent flickering & deep shade, making reading impossible & attached power socket useless for phone charging & no access to wall socket. Old style charging socket on desk. Loose sockets for power cord insertion and connection. All light bulbs seemed to be about 15watt including around the vanity mirror in the bathroom making make-up application and shaving difficult. Light over shower was the only one of any use. Toilets flushed and rose to near top daily. To be fair signs said major plumbing ongoing. Included breakfast buffet not refreshed with the "good stuff"... only pastries left by 7:30am. Not up to par for this chain of hotels

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I found that the room I was staying in was not as clean as I would have expected it to be. The hotel restaurant was closed due to a booked event. Although my stay was ok, I made the best of my time in VA.

It was probably nice in the 1980’s.

Clean room the staff was amazing wish we had a microwave in the room

Good hotel with nice breakfast.

halls were under construction - said it had been renovated not that it is being renovated

Five minutes from the hotel there is a European bakery Roggenat that had very good options for breakfast, lunch and coffee. They make the bread in house

Hotel is in a good location for the Arlington area. The rooms were adequate but nothing special. The queen beds are not queen, they are more like full doubles. The fitness center is just so so. The staff was friendly, however, those that I dealt with spoke english as a second language, which at times made it difficult to communicate. The biggest issue was there was remodeling going on on several floors, which did disturb one of the rooms in my party. We ate a late lunch in the restaurant while waiting on our rooms. The food was good. All in all, the hotel is good and the surrounding area is safe.

The carpets need to be upgraded. One wing of the hotel appears to have water damage and there were fans out. There was a distinct odor that I had a hard time figuring out what it was. I was nervous that it might be an odor due to mold, but convinced myself that it was cleaning chemicals.

Average

Staff were helpful and friendly.

The hotel had a water pipe rupture during our stay. I understand that a problem like this can occur so I'm not downgrading my review for the pipe rupture. However the hotel was without air-conditioning and the hot water was turned off. We received no notice from the hotel why and how long we'd be without air-conditioning or hot water. I also think the hotel should have offered some form a compensation for the inconvenience. Poor communication!

Good location.