Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Breakfast was good.

Definitely affordable, however there was no iron, the room phone didn’t work to call the front desk, the TV had limited channels and hard to navigate and the bathroom door would not stay open.

Breakfast was ok but could have offered healthier choices. I would stay there again. Convenient to highway and attractions.

The property is clearly aged and in need of a refresh. The room above us started leaking thru our bathroom ceiling, when I took this issue to the desk I was informed they were all booked up. However while at the desk a person arrived and was asked if they had a reservation or were a walk in , they replied they were a walk in. So this confused me as they claimed to be all booked up, I believe I know the reason for this discrepancy but I'll keep that to myself. Clearly giving the choice brand a chance was a BAD choice.

I'm handicapped and there were no handicap parking spaces when I arrived. And I had to walk a pretty good distance. As far as staff they were all friendly and knowledgeable. The hotel itself I love this isn't my first time staying breakfast I didn't get this time but the last time it was great. My only complaint was something that they probably couldn't control which is the family that was staying across the hall for me were very very ramble just loud all throughout the whole late until the night I could barely get any sleep so if your thought to stay here I would suggest it the prices or reasonable each time and like I said if you're handicapped you might want to tell them ahead of time maybe they can do something about prop parking but other than that it's a great place

I booked based on reviews that I read. I was extremely disappointed in the property when we arrived. Our room was alright but the shower was disgusting. It had mold all over the seams of the shower and didn’t appear to be cleaned. Our toilet was dirty and had dried urine all over the seat. In our room the floors were not swept. The hotel as a whole needed some love and more detailed attention to fix it. The breakfast was awful and had no options. It was supposed to be amazing according to the ratings. I was very disappointed and will not be staying again nor would I recommend anyone stay.

Nice and clean, good breakfast as well!

Very affordable if you like to explore the Asheville area.

The walls are very thin and from simply walking from the bathroom to the bed our downstairs neighbor filed a noise complaint. Hotel is a good location, centrally located, but wouldn’t choose again.

Ok place to stay if you just want an easy & quick location from the highway. The room looked clean at first glance but wasn’t great when you looked closer. The tissue box was completely empty, there was a strong smell of air freshener & smoke that was very overwhelming. The carpets in the hallway were very stained and not vacuumed very well. There was also someone smoking pot in the hallway & screaming for everyone to wake up at 6 am. Overall, I don’t recommend.

Superb

Exceptional

I could very much tell that this hotel was very well-maintained. The staff was kind and helpful. The free breakfast was excellent too. My only comment is that the parking got a little tight at night as the parking spaces were almost all filled up. There is extra parking “above” their parking lot, but just be careful to park in the correct spaces and not the neighboring business’s spaces. I had no trouble but just wanted to share. I would definitely stay here again. If you’re into craft beer, Burial’s Forestry Camp location is like 5 minutes away. Downtown Asheville and the Biltmore are close too and are easy to get to via car or an Uber. Thanks for an easy experience! You also save some money by staying here and not downtown or with the Biltmore hotels.

Clean

Very very nice room. Clean and very nice people

Clean. Friendly staff. Secure. The pillows were lumpy.

It was good but just super small

Superb

This property initially gave us a dirty room- with penny-sized dried red blood circles splattered under the sheets that we removed for inspection- & on the center of the blackout curtain, curly coarse pubic hair and other kinds of signs in the sheets that the sheets had not been changed. This sort of unkept condition. There were stains on what were supposed to be the “fresh” folded towels as well. Thanks to the manager in training taking our pictures of the room seriously, we were not given a customer service apology of any sort, but thankfully were wordlessly upgraded to a much nicer suite. Breakfast had lots of carb choices, though the area had flies trying to get to our food as we were eating and shooing them away.

We were in a "family" room with five adults and it was suprisingly comfortable albeit a bit crowded. The breakfast was very, very good and we always appreciate locations with hot chocolate available as we do not drink coffee or tea. Nothing specific that I can remember.