Home2 Suites by Hilton Atlanta Airport West

Clean and quiet The dumpster made it stink so bad if you had to park on the side of the hotel

Superb

Superb

The room was very clean and breakfast great

Location, the price, and the amenities The location of the entrance, the lounge, and the smell

The location Nothing I didn’t like

Superb

Exceptional

It’s a beautiful hotel. It’s in a fantastic area- close to a lot of stores, restaurants, and activities. Most of the staff was super-friendly! The manager contacted me about the issues we were having when she returned on Monday morning (we checked in late Friday) and offered her apologies and made some of the issues right- she was very polite and kind. (She was not made aware of my issues or text response to the hotel inquiry asking about your stay, but she saw my comment on booking.com and reached out to make things right.) There’s a nice (small) gym. The indoor pool was nice, not crowded (but cold and lots of chlorine) and it has 2 outdoor showers to clean up before and after getting in. Breakfast- several good options. The spinach quiche is divine! The lady that worked breakfast is the sweetest person in the world- or at least top 10. Our reserved room was given away - the comparable room we were offered was really not acceptable. Went from 2 queens and a sofa to one king and a sofa. They did make it right (and were very kind and understanding), but we had to wait for another room to be cleaned and then the one we were getting- still, not a big deal.. The new room door was broken- didn’t close unless you slammed it. Someone opened our door after we left on the first day (with a dnd on the door) and left the room open all day- not obviously open, but still accessible if anyone had just pushed the door. The Wi-if was awful. I didn’t realize it kept disconnecting me until I got notified that I used up all of my data (that I needed for gps)- yes, I’m THAT old :). The bed (and this is my subjective opinion) was comfortable in small doses but too hard for me for overnight. I’ve had several surgeries, so I had very achy joints and bones every morning of my stay. The tv was a mild nightmare- they fixed it the very first morning (needed a code), but even still, we had to turn it off and on several times every time we used it to make everything work together. The shower head was a disaster- leaked everywhere and almost no pressure, but they fixed it the last full day we were there (after I spoke with the manager). After being gone for much of the (same last) day, when I opened the fridge, it smelled awful. Our food was pungent, the fridge had been turned off. There is a breaker box in the room, so I checked and the breaker was flipped off- I don’t know if maintenance did it or it was coincidence. So our leftovers (dinner) no longer sounded appetizing and our milk was room temperature. The last “kick ‘em while they’re down”. Even after all this, I still think it’s a very nice hotel. But for the price, I expected comfort and security and this vacation just fell so short.

Toilet didn't flush rude staff

Close proximity to businesses and an awesome seafood food truck was on site Friday thru Sunday Nothing

1: Room is spacious, clean and well equipped. 2: Easy to access from the airport, stores for groceries are close. 3: Good breakfast, with warm options as well. 4: Nice outdoor sitting area. 2 of the 3 staff member we met wasn’t too friendly , but maybe they just had a bad day. It happens.

Exceptional

Exceptional

Exceptional

Exceptional

The property was run down and nasty. The moment we walked in it smelled like weed. The windows on every floor were smudged and gross. The room was not clean to the point I almost was tempted to sleep in my car.

Location was great! The property was run down and nasty. The moment we walked in it smelled like weed. The windows on every floor were smudged and gross. The room was not clean to the point I almost was tempted to sleep in my car.

Very clean and stocked rooms Pool was filthy and was unable to use the amenity

Location and very clean The pillows were awful and the noise from room above until 1 am was rough