DoubleTree by Hilton Hotel Augusta

The door was stuck. That's all everything else was fine

Great

For getting a suite, I was pretty disappointed. The whole 5th floor smelt like mold and mildew, the tub was stained, just gave me the ick. Bed and TV was nice. No fault of the wonderful staff, but not sure id stay a week here again

first off the place was very clean, but Place must be in the middle of a remodel. The lobby area looked very nice, very modern. Rooms were far from that. Clean that very dated. They were in the process of cleaning duct works in the air conditioning units. Which is making one hell of a racket when we checked in. But that ended briefly. Our sweet. The bathroom. Faucets. You needed a pipe wrench to move the hot. I called maintenance. Maintenance arrived relatively quickly. But obviously not a plumber. At a Canon WD40 and sprayed the heck out of the faucet which made it move slightly. My wife still couldn't operate it. And now the entire apartment snuck from the WD 40. Thank God we're leaving as the next morning they were going to shut the water off the building between. Eleven and three. Also, we booked this specifically because they had a bar and a restaurant. The BART was fine. Unfortunately the restaurant is getting a new menu so they were limited, very limited. Choices. Anything was written on a hand note. With about five items. Although the items were excellent. They weren't exactly what I was looking for. Also the staff. In the morning. As we were leaving the building. Gentlemen. Talk to a really cute lady. And completely ignored me twice as I walked past him. Speaking about that, what would be not a good morning, nothing. Now and the end of the year that would support a rate hike. This place at one time was beautiful. And maybe again. I don't recommend staying here.

The facility was very nice Dirty rags hanging in my shower upon arrival, then Dirty cookie wrapper behind the bed little signs that the room was rushed or just understaffed it seems more likely.

Very nice staff from the front desk to the bar and those whom.we walked by in the hall. Everyone seemed to be happy to working for hilton.

The whole hotel was immaculate, and the one thing, the desk chair, that broke while we were there was replaced within 10mins. All the staff were wonderful, courteous, understanding and very helpful. The variety of food at the breakfast buffet was great. Which explains that there are not fridges or microwaves in room. The pool was good, but could use more towels. No jacuzzi even though advertised. The water was warm enough to not miss the jacuzzi. A well kept outdoor area. We will return again.

I did not like that the room did not have a fridge. We loved that fact that you can get warm cookies whenever you want. That was a plus with my family.

Enjoying time!

Very clean space, the staff was LOVELY. everyone was so kind and helpful!!

everything was great. perfect beds. was missing my microwave that never came after being reported. however, not sure if it arrived after we checked out

The outdoor pool was closed. Indoor pool was not clean. disappointed. The lobby was clean and renovated but the room was old. Otherwise the stay was OK.

Exceptional

Staff was awesome After check-in, we made it to the room. The fridge had been previously left open. It was frozen over. Had to call for me to replace it 20 minutes after that the toilet had leaked into the room where the wax rink and bust took 2 1/half hours to get put into a downgraded room from what we had already paid no refund was offered then the next morning we get woken up by maintenance saying we needed to change rooms for the third time due to a leak somewhere around the floor in room that we were on

Exceptional

It’s listed it has a hot tub, but it does not. It’s filled in with dirt and plants. Outside pool closed for our stay. Carpet was very dirty. The first room had a leak going down the wall and into the carpet. Fridge did not work. No cold water in the room. Put us in another room and it was ok, no fridge. The only ice machine working was on the 5th floor. It states free bkfst, but it is not. You have to pay for it.

I loved everything I just hate that most Hotels don’t have microwaves anymore

Breakfast is Top Notch!! It’s country home style too! The staff is sweet with pure southern hospitality! Also, the Bar tender makes pretty good martini lemon drops! Indoor pool was so refreshing! I also love that it’s so quiet and clean!

Exceptional

Poor