Quality Inn & Suites Augusta Fort Gordon Area

So they had a pool that was filled with water, and I asked and they said they had no pool. The entire reason I booked this hotel was so that I could have time to swim. It's Georgia in the summer, all I wanted to do was swim and relaxed while I was here for a wedding. The room itself wasn't bad. The bed was on a weird metal box frame that was uncomfortable and loud. They didn't properly wipe the mirror down and it had finger prints all over it. The floor was pretty clean, but there was some debris. I dropped something underneath the bed, and it was GROSS under there. It's a very small opening, and there was a ton of disgusting debris under it. As a person allergic to dust, that wasn't great. There was only one curtain, and I was on the first floor with my window facing the main parking lot. People could clearly see into my window so i kept it closed the entire time. And when I walked into my room on the last night, there was a big nasty bug that disappeared behind the tv. And the AC was leaking water all over the floor. I had to move my stuff off the ground to avoid it getting soaked. I would not stay here again if you paid me.

The pictures of the hotel are a lie, it was a horrible experience I knew I wouldn’t get a refund otherwise I would’ve definitely gone to another place. The room was dirty, there were bugs, it smelled like weed and cigarettes, and the sheets were dirty. The first room we got smelled like piss and mold and was looking rough so we asked for a different room. The lady didn’t want to give us another room despite the hotel being completely empty until the man told her to give us another room. This new room had a towel covering the smoke detector and smelled like cigarettes and if you sprayed the room down with fabreeze it wouldn’t go away. The walls are paper thin and you could hear everything from the room next door. This place looked more like a prison than a hotel room and that’s being kind. The pool is also a joke it looks like a kids pool. It’s definitely not 9 minutes from Augusta University as it says. We ended with bedbugs bites, Im definitely not coming back, it was a nightmare. I’m surprised this place is allowed to stay open considering how nasty the place was.

They don't not clean room if your doing a stay over the first time I've ever experienced that .if you take a bath you have to bring your dirty towels down to front desk for them to count at counter. There is a stench in the building.

It is normally a very well maintained facility . Over time , the last three years , the property value is going down . An I had a bad experience on yesterday.

The toilet didn’t flush, there was a puddle of something on the floor, and it smelt like a cigarette. They didn’t even give me a refund

Good

Great stay, I will definitely come again!!

I haven't received it yet Nothing

It’s affordable The staff was very rude …. My husband even had to plunge a toilet HIMSELF BC THEY WOULDN’T

Bathroom wasn’t clean. Hand towel was stained. Great bds, good ac. Ice machine on our floor doesn’t work. Breakfast was horrible: sausage gravy, biscuits wrapped in plastic wrap, eggs yuckie! Bathroom floor had damage against toilet wall. Noisy neighbor @5 am

Looked like renovations were happening (hopefully). 1st room smelled horrible and the neighbors were very loud. Asked to be moved (staff was great). Second room was a better, but definitely in need of repairs/touch-ups. Tv won’t work, floor torn up, marks on the walls, etc.

At least they should be paint the walls. Smell bad like humidity and we had to leave the room before check-out time due to the loud noises from the floor above.

Thanks but it’s changing

The only thing I liked about the property was breakfast for my children, which was cereal because they had a roach infestation. There was literally roaches crawling all on the wall everywhere.

Breakfast is not the best but it’s something!

Hair everywhere in my room. The towels and rags very dingy and had hair in them as well.

Facilities are in disrepair and not clean. Even the pool gazebo was dangerous with broken steps. If I had not paid in advance I would have left. Cleanliness, stained paint, broken and chipped wood, overall ick!

Good

Nothing They told me I couldn't get more towels until I turned in dirty towels the cabinets on the wall for falling off I had to make them put me in a different room because the cabinets literally fell and the owner told me that was normal rooms were dirty the owners terrible attitudes

Very clean and respectful