Extended Stay America Austin Metro

I recently stayed at the Extended Stay of America, Metro I had a truly exceptional experience, all thanks to the manager, Elizabeth. She is an incredible person who goes far beyond the call of duty to ensure her guests are comfortable and well-cared for. During my stay, I ran into a difficult situation, and Elizabeth was absolutely wonderful. She was sincere, incredibly helpful, and went out of her way to look out for my safety and shield me from some unpleasant people. It is rare to encounter a manager who is so genuinely kind and protective of her guests. I felt safe and supported the entire time, and I cannot thank her enough. If you are looking for a place where you will be treated with true kindness and professionalism, this is the place to stay. And also let me not forget the staff is also awesome. I haven’t met that one person at that front desk that did not greet me with a smile and make sure that I was taken care of on every aspect.

Exceptional

Cleaning and very good service

The elevator did not work for the last 4 days of my stay, and my key card lost its program at least twice a day. The stairwell had broken eggs for 3 days and was only cleaned after I complained. The manager told me she only has one housekeeper for the entire 4-floor property. People loiter in the parking lot at all hours; there is no security guard, and the front desk is closed at night.

Filthy

Five stars for the Extended Stay America in the Austin Metro area! Elizabeth, the manager, is an absolute gem. Her hospitality and helpful attitude are unmatched. She truly goes the extra mile to make guests feel taken care of. Thank you for everything Nothing

Nothing. Staff was rude and entitled. HUGE lack of professionalism. There were cockroaches in the room. No toiletries upon arrival in room. Property is outdated and dirty. No one seems to care. And hotel staff lives in building. We were also charged double and the hotel staff wanted to give the run around instead of refunding us the second charge.

Bad

Superb

Location Pool was not useable

Nothing I didn't stay. Ended up leaving

I arrived late and there was a problem w my reservation. After explaining the rules and processes, he was able to create what felt like a miracle in an impossible situation. Thank you, I appreciate your patience, and hope others can learn from you how to be a genuine, resourceful and wise hospitality professional. 🙏

Don’t do it, cause when you arrives they don’t have nothing available and you can’t get your money back

Tragedy Upon entering the hotel and room, there was a terrible stench. The sink was moldy and the bathroom sink was dirty. The kitchen cabinets were sticky with grime. The pillows reeked of stale sweat. And above all, there were vermin scurrying around the room at night. Disgusting. We stayed there for three nights and tried to spend as little time in the room as possible. Even though we had a room with a kitchenette, we still didn't cook anything. We reported the terrible conditions of this motel to Booking.com and filed a complaint about them.

Exceptional

The property was dirty, had roaches and broken down furniture. They changed my room and it still sucked. Not to mention the elevator was out of order during my entire stay.

Nothing old out dated Smells horrible , very outdated , carpet in halls dirty ekavator stinks , bugs in rooms

Bad

The room was dirty with animal fur all over the chairs and table and the woman at the desk said it was clean after checking the dirty room

Hotel was dingy. The lobby is extremely small and still had a Christmas center piece on the table. The hotel is not staffed 24/7. I had to check out early for a flight and the gate for the desk was down. I had to get a blanket from the desk before bed and had a difficult time finding the correct door to the lobby (there was no signage for that door or the elevator). No tissues, cups, or coffee maker in the room. Horrible hotel.