The Westin Austin Downtown

Some of the outlets didn’t work, the television didn’t work and some of the heaters didn’t work on the rooftop. All of these things should have been working properly before we arrived based on the type of hotel it was. But this is why I enjoy staying at Airbnbs more often than not.

Exceptional

Exceptional

The bad: hotel lost power for no apparent reason for an hour or so. Elevator service was spotty at best The pool was way over crowded and filthy. The hotel doesn’t claim ownership of this pool even though it sits on their roof. They allow folks to come in that aren’t staying at the hotel which accounts for the overcrowding

Loved this location

Bad

Staff was super helpful and super nice!!!

Exceptional

clean fresh room, comfy bed and pillows and cleaned up nicely.

I’ve stayed here a few times and always had a great experience so this bad stay was probably a one off. The valet said they would charge my car but they didn’t and they parked it on the street outside under a tree all night resulting in a bunch of bird poop (one whole side was covered in it). I’ll be honest in that I wasn’t expecting them to charge my car until they offered but if you say you’re going to do something just do it.

Everything was amazing about this hotel. The only thing is the pool is small, which is totally fine, but was a little murky even early in the afternoon. I just think it should be cleaned a little more often with the amount of traffic in and out for what we pay to stay at this wonderful hotel.

Terrible experience

Honestly, I had mid-level expectations of this hotel. But I must admit that my expectations were exceeded. I am a stickler for cleanliness and the Westin was clean. We had a chance to enjoy the roof top pool/bar and the staff was friendly. I would definitely go back and/or recommend.

Westin was close to everything downtown. There is even a little food truck area right next to the hotel. Staff were friendly and helpful. There is a small coffee bar at the restaurant that you can purchase coffee. There are other coffee options not too far.

Nothing special The tiny pool on the roof

Very good

Everything The shower was backed up

A nearly perfect stay. Extremely comfortable, clean, great lobby bar, great rooftop pool and bar, perfect location.

Bad maintenance and food poisoning at roof top restaurant

We had a great stay here over the long weekend. Thank you to Dominique who was incredibly accommodating and gave us a warm welcome.