Arena by the Beach

Went with 2 friends and payed for the double couch bed. The room was dirty (blood stains on the couch, scratches on the bed,etc.). Staff was unpleasant even rude at times. Apparently they don't give any sets of spare linen and the front desk closes at 11 so me and my friend had to sleep without any pillows or blankets. Absolutely terrible experience if you want something on the beach there are plenty of better places in the area than this dump.

- this is the review I would have written if the devastating events that are currently unfolding had not occurred. my heart is broken to see what is happening right now in Israel and my prayers are with you and your families. the love and warmth and friendliness I was shown on my trip is in stark contrast to the horror of these terror attacks.

The staff was amazing! So kind and very helpful

We had bugs in our room. Desk service was rude. Absolutely Terrible. STAY AWAY!!!

We arrived at 2:35 pm. Met a person at the deak who told us that check in was at 3:00 pm - which was true. She told us that our reservation was for two nights. That was incorrect- it was for one night. She barked at us to sit down as check in is at 3:00. At 3:10 we knocked on the door. She said a room is not ready and promptly left as her shift was done. Someone else came and had to start over. A room was not avaliable until 4:00 pm. No compensation was offered or given for the delay. The breakfast was bare. The food choice was quite limited. Someone was making what seem to be omelets - but had no fillings ie cheese, mushrooms, onions etc. so he was making egg rings in iul. Everything else was premade. They did not have regular coffee - just instant and through a machine. The air conditioning in the room did work well. The room was quite dated. There was no service, bellhop, concierge etc.

The property was filthy and the rooms and hallways smelled like smoke. The swimming pool area looked like a listeria breeding ground. There were homeless people squatting in the hotel. Something was wrong with the fan and it sounded like an aircraft was in my room so could not sleep.

The only good thing is the Breakfast even Very good .

But the facility is falling apart and needs a renovation, or they should get out of the business. Our reserved suite with a sofa bed in the living area had 2 chairs instead, which could not be coupled into any sleeping arrangement. We requested a room change, but that room had a broken sofa bed with no linens and none available until the next day. It was VERY uncomfortable for my son to try to sleep. The next day they tried to fix it, but a severe lump remained which caused him a backache the following day. Other problems: shower head not working. No phone in the room. Construction scaffolding abounds but no visible work in progress. Room key didn't work longer than a few hours without needing to be reset. Staff tried to be helpful but can't make up for a facility that is falling apart.

Personal are not friendly. Service is not on time.

Very poor service and safety was main concern. Room door didn’t shut properly and cockroaches were all over the place.

the building is located in a great location right nect to the beach. it mix residence apt and hotel rooms. they could try harder for better cleaning the building, windows and structite. the breakfast was amazing and rich with wide variety.

This is the worst property I have ever stayed. Mouldy and dirty. Staff don't even clean rooms.

Great Staff... Amazing General Manager... even the live in tenants are Amazing... there’s a sense of family and Unity which makes you feel welcomed... I’ve stayed at Grand Court in Jerusalem and great Dead Sea Hotels... but this Hotel is an Amazing find... and under 200 a night... it’s a great deal for the city life and beachfront property

The breakfast was amazing and the service was great. The conditions of the property can be better...

No bell man, no help to get taxi, maintenance horrible , looks very old. Nice porch. Barley outlet in the room.

It was falling apart and dirty and broken . Tired and the bathroom tiny and bedroom basic

As shomer Shabbat, it was a real big issue for me. Very disappointed on that point

I stayed in Leonardo Suite from September 12 trough 16th, 2019. The location is great! Lots restaurants , markets and beautiful beach! The room is good size. Cable TV with lots of options. The breakfast was mediocre, lots of food but not tasty. The lobby is very small and overall doesn’t have inviting atmosphere. The mattress and pillows are terrible! They should work on improvements since the location is great.

No water in my room no towels every day I have to ask

The pool and beach view were the two reasons I chose this hotel. I checked in a little after 5:00pm and was informed that the pool was already closed, and though I paid extra for a beach view I did not get that (though that may be an expedia iasue and not a hotel issue). The room itself was very clean and nice. You just had to cross the street to access the beach.