SureStay Plus by Best Western Benbrook Fort Worth

Comfortable place to stay for the night. The room was very clean.

Clean room

The rooms were so bad. The entire hotel is not what it shows on the pictures it’s bad and I had to switch rooms because of the horrible smell, it was some kind of mold smell so horrible we had to move to a different room we when to 3 different rooms to find one that wasn’t as bad, the restroom was clean but the shower had no water pressure. The staff were very nice but unfortunately the hotel is not good it needs a lot of work and the pictures are deceiving

My only complaint was the smell. When I got off the elevator on 2nd floor it smelled like someone had been cooking Indian food. My room smelled good until the end of the 2nd day, then it had a faint smell like someone had had a pet that may have urinated in it. The hall smelled nice after cleaning but the nice smell wore off by early evening. Other than that everything was great .

I was not there for the amenities or the breakfast (I arrived late and left early). I needed a clean, inexpensive place to sleep and this location fulfilled that need. I did not have to deal with a lot of disturbances or concerns about uncleanliness, so I got a restful night's sleep.

Place was ok. Walls are thin. People playing loud music. Had a really early morning checkout and I had to call to get someone to the front desk to check out.

Pluses: location was easy to find and being so close to Benbrook had everything we needed the next day.

Super friendly staff. Entire facility looked and smelled so clean as soon as you walked in. Room was very spacious and clean. Very comfortable bed. Great price and location. Will stay again!

I had to clean the pool because there were a bunch of trash and bugs in it. The ac was loud as heck and the blinds wouldn’t close all the way.

I liked how convenient they were to my sister’s house. Housekeeping was amazing. Kept up on our room being clean and fresh towels. They need a raise. I had to clean the pool because there were a bunch of trash and bugs in it. The ac was loud as heck and the blinds wouldn’t close all the way.

Rooms are newly renovated and were comfortable. Room smelles ckean, aircon worked but dud not go below 68F. Soap and lotion provided, no shampoo or conditioner. Common spaces are a but dated, but functional. Did not use the pool. Breakfast is basic (as expected at cheaper hotels)-strong coffee, juic, bread, small muffins, apples, hot sausage patties,egg turnovers, yoghurt, instant oatmeal.

Exceptional

The facility was nice! The staff were wonderful! I actually came down from Arkansas to stay a few days due to my stepdad who lives local, having a heart attack. They were nice enough to give us a room on the bottom floor so we wouldn’t have to move our stepdad much once he was released. The only thing I did not like was the room. The room itself was perfect! The location of the room 0/10! There is a door right next to the room (120) that leads to the stairs and EVERYTIME someone closed the door, it slams and you can hear it all through the day and night and it’s like it shakes the room. Plus you can hear every foot step taken on the stairs. I got woken up so many time throughout the night.

It was okay all around no surprises or anything special

We did encounter 3 small roaches in our room on the first floor

Check in was fast and easy. Rooms clean and comfortable. Everything worked. Staff very helpful.

The room was smelly and the sheets were stained.

The review may not be quite fair because the property was being reroofed. But my room was definitely not cleaned to standard.

Very Centrally located and very friendly staff

The room was clean and the staff don’t make it tha hill really attentive. Should serve breakfast until at least 10:00 for those of us that get going a bit later mop