Best Western Plus Castlerock Inn & Suites

Exceptional

The room was large and comfortable with very high ceilings making it seem even bigger. The room was clean and everything worked well. The AC blowing on me was the only negative. The staff was friendly and helpful. There was ample parking as 80 % of the hotel was airline pilots and staff and they had no cars. The location was convenient as well. Great spot to stay in Bentonville.

We mentioned to the staff Tod and he said he’ll look into it. *Room 230, Bed closer to the window.* The pool was out of order. :(

The hotel was clean and that is my primary consideration. However, the property is definitely showing some wear and tear. Torn upholstery in the dining area, rips in the sheets, broken mirror in the workout room, the door to our room kept sticking, etc. The breakfast was adequate, but not especially great. Our biggest disappointment was that the pool was unavailable due to maintenance. I had chosen this hotel because we wanted a pool to use. I would have thought that the hotel would have notified travelers before they arrived since this did not appear to be an emergency shut down. We learned about it upon arrival and were told that the only thing they could do for us was to cancel our room with a full refund. It was too late in the day to search out another location to stay. Next time, we will stay somewhere else.

Our room had a leaking toilet and it was unsanitary water and they didn’t offer us any solution other than to wait for their maintenance guy’s scheduled shift. The pool was out of order and the breakfast was poor quality.

Pool was out of order while there which was a real bummer for the kids. Found dirty underwear in one of the dressers and looks like it hadn’t been vacuumed in between guest. Front desk was helpful and breakfast was nice set up.

Great stay. Wish it was longer

We have stayed here many times and it has always been a pleasurable stay.

Breakfast was good No soap or shampoo in bathroom plus only one towel, hand towel and wash cloth for each of us. We asked for more pillows and was provided one and only one. I had to ask the ladies doing the laundrey to get more. wonder why the ladies working in the laundrey could locate more of what I needed and not the staff at the front desk?

Breakfast was okay. It was easy to find. They kept the eating area clean - wiping off tables, and picking up trash. More fresh fruit selection. The family wish there was fried potatoes. The pool was closed did not know that. Was not posted anywhere on the website when I booked the room. Was told by the front desk that it would cost me 30 dollars to go to the community pool. The TV in the room did not work. Called for help but was told by the maintenance worker could not fix the problem until he has the okay from management to replace the box. With 2 children no pool and no TV this was a very bad experience. The maintenance worker came the next morning about the time we was checking out.

Everything was fine. We were disappointed that the pool was not available. Also, when we checked in, we were not aware that there was a shower instead of a tub not a big deal probably was part of the handicap accessible portion.

Great stay for the price

This was a good place to spend a night in Bentonville. It's only a short drive from the Crystal Bridges Museum of American Art and from downtown. The room was comfortable and staff at the front desk were pleasant and helpful.

Bad

We were given an accessible room even though we didn’t ask for one and it had a broken window shade that could not be rolled up. The bathroom had some damage as well. The pool was closed for the whole Memorial Day weekend. It’s on a main road and our room was facing it, so we got to listen to loud vehicles all night. Breakfast was adequate but nothing special. All in all it was an ok place to sleep before moving on.

Was very disappointed that pool was drained.

There was just a very basic breakfast out enough to take the edge off of being hungry, but not actually get full off of what was being served.

The toilet was plugged when we went to flush it the first time. The cleaning people should have realized this when they were cleaning and notified maintenance before booking the room again. The bed & the breakfast.

Bad

Breakfast was very good. Lots of choices. Probably should look at another waffle machine. One is not enough when there are large groups staying there. Parking was fine, staff very friendly and helpful.