Extended Stay America Suites Bloomington Normal

The property is dated and could use some updating, but it is clean. Our room had a kitchenette that is advertised to be stocked with dishes and cooking essentials, but it was not. You have to ask the front desk for whatever you want to use . Even a coffee pot ! This defeats the purpose of booking a room with a stocked kitchen. The breakfast offered was rather simple compared to comparable hotels. Instead of prepared oatmeal, for example, there was hot water and an oatmeal packet. The offerings were very limited. So given the kitchen was not stocked and the breakfast was rather slim, we went out which was not part of our plan. Finally, we have an extra charge on our account that wasn't explained. I have a message in to find out why.

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The staff was great. We stayed almost 2 weeks. You can get plates, silverware, and pans at the front desk. Housekeeping leaves you alone unless you ask. I like that. We could dump our garbage as we wanted. We took our dirty towels to the front desk and got clean ones. There is a refrigerator, stove top, and microwave in the rooms.

A/C didn’t work No Breakfast Nice Staff

It smelled awful! Room was so hot it took a long time to cool down and beds were so hard.

Mostly quiet. Nice to have a kitchenette available. If I had needed it, they would have provided pits and pans, utensils, etc

Clean Thin walls. Inadequate breakfast. Staff was not rude but checked us in wry quickly because he was busy in the laundry room and didn’t give us any information about breakfast or thank us for staying.

Everything is old, bathroom door did not lock, key cards didn’t work. Had to go 3 times to fix it. Breakfast is just coffee and muffins.

Horrible place to stay

Nothing

Priced good, great for an overnight stop or even a few days.

Check in was easy, room was clean, bed was firm and I loved that. Would stay again should I pass through the area again.

No coffee maker, no shampoo, very sad “grab & go” breakfast - pre-packaged muffins and coffee. Very poor amenities for the price of the room.

It was clean and bed was comfortable The vending wouldn't take debit cards or credit cards im diabetic and I couldn't get anything to drink cause it was in the middle of the night thankful Steak and shake is across who stay open 24hrs

Yeah it wasn'tbad

Do not expect hotel amenities such as hair dryer, shampoo or conditioner. Also there were absolutely no charging stations in the room (even the back of TV). If you're looking for a place to rest your head it is fine.

We was put in for a 1130 check out and housekeeping was knocking on our door at 1057 to let us know check out was at 11 am, we told them we had a 1130 check out and we would be leaving soon. I have been a manager of a hotel and I know on charts it stats stay overs, ck outs and late checkouts on the sheets. Also I feel ice cube trays could be filled when you have guest arriving with reservations in rooms so this way they would have it if needed. Room was nice but the beds were terribly hard, def not comfortable

NA

Great location, room, bed and amenities for the price. The cleanliness is top notch and the staff are fantastic.

Business friendly