Holiday Inn Bloomington-Airport by IHG

Location Check in and rate didn’t get room requested

We came here late Thursday evening after severe storms in our area left us without electricity and water. We woke up early Friday to a room literally swarming with ants and packed up as quickly as possible, all while brushing ants off of ourselves. There was no management on site and no one willing or able to do ANYTHING other than take my name and number saying that management would contact me. They haven't. I have called multiple times only to get the run around and was even hung up on. AVOID at all costs.

Clean

We waited at the airport for over an hour, called the hotel twice, and eventually gave up and paid for an Uber. When we arrived, the lobby was packed with stranded travelers. Only two employees were working: the front desk clerk and the shuttle driver. Check-in moved very slowly because there was only one machine available to program room keys. To make matters worse, several guests were given keys that did not work or were assigned to the wrong rooms, forcing them to return to the crowded lobby and start over. The next morning, I realized I had left an item in my room. When I went to the front desk for assistance, two employees told me I would have to wait until the front desk agent returned because she was driving the shuttle. When I asked whether either of them could help, I was told "no" in a rude manner. I understand that a flight cancellation can create unexpected challenges and that the hotel may have received a sudden influx of guests. However, management knew the night before that many stranded travelers would need transportation and assistance the next morning. It seems reasonable that additional staff could have been called in for a few hours, or that available employees could have been used more effectively to support guests.

Spacious room clean. Inviting lobby

Good property convenient to travel at airport a little pricey for what was there.

Lower than expected

I picked those hotel due to the proximity to the airport and the advertised 24/7 shuttle. Early morning shuttle drop went great. When I returned on a Sunday around 10:45 am the hotel was unable to send someone then for a pickup. First I was told allow 30 minutes. That passed and then I called and was given the run around that shuttle go was out at another location. If that is an airport shuttle, it should be staffed and available for flight returns. 40 minutes passed as I sat with my kids outside with our luggage. I had to pay an uber from across the busy street and intersection I was not comfortable walking to get a ride to my car. Seemed to me they had no one available to do the shuttle service.

Excellent breakfast with a large variety to choose from. Great location to the airport and restaurants. We're glad we chose it.

My toilet hand was broken, but replaced on a reasonable time. The staff was not at desk much, the breakfast was not really what I expected.

Very good

Clean room good location all around good place second time staying there Nothing

Nice clean room and was a great price

Great hotel

Exceptional

Room was spacious and clean. Staff were friendly.

Friday night the hotel lost all power for about 3 and a half hours. Not the properties fault but offered nothing in the way of a discount on that room night. The inconvenience is unacceptable.

Clean room. Good staff. Airport shuttle.

I am trying to contact them for compensation ….everything else okay but….

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