Homewood Suites by Hilton Bonita Springs Naples North

Great breakfast, great location

La limpieza general pudiera mejorar en otras ocasiones he estado ahí y estuvo más limpio el desayuno también no estuvo tan bueno como en otras ocasiones y poco surtido los jugoy agua se acaba y no rellenan cuando más flujo de personas hay en ese momento

Clean and convenient location

Exceptional

Good

Was my second time and I love it !!!!

The staff and location The bed configuration was different than what was booked

Front desk was awesome :)

The staff had o no answer and no options other than just wait until is fixed. Location was ok Don't look closely for cleanness...the sheets were clean but there was dust in the closet and cabinets. Breakfast was ok, but definitely there's room for improvement.

The breakfast and coffee was great too! The King Suite was ample space and the bed is very comfortable! The only minor issue in the bathroom getting out of the shower really needs to add a bar so you don’t slip on the floor! We also greatly appreciated the daily usage of the beach chairs and umbrellas. It was a great 7 days and we will definitely be back!

Decent breakfast. Plenty of free parking

Location, location, location The breakfast was extremely inconsistent, the elevator took forever to get anywhere. Our stay was broken up in two charges even though I asked to pay in full but they would not accept payment, then they tried to charge my cc multiple times. For a few different amounts. One hand doesn't know what the other is doing. Aside from a convenient location this property was a freaking rip off.

Good

I like staff service, parking always Available, and all hotel was clean.

Unfortunately, the overall experience was disappointing mainly due to severe understaffing during breakfast service. Around 8:30 AM ,there were no plates available and guests were standing around waiting just to serve themselves. The employee working the breakfast area was doing her best, but she clearly could not keep up alone. Several food items and supplies were repeatedly empty, including eggs, bacon, bagels, fruit, regular coffee, and flavored creamers. Containers stayed empty for long periods and the breakfast area felt chaotic and unprepared for the number of guests staying at the hotel. Another major issue was that the hotel only had one elevator, and it broke during our stay. Guests on upper floors, including elderly people, were either forced to wait long periods or use the stairs. We were staying on the fourth floor and had to repeatedly use the stairs because there was simply no other elevator available. There were also guests smoking directly near the entrance seating area, making it unpleasant to walk in and out of the hotel because of the cigarette smoke. Overall, I appreciate the kindness of the employees, but I would not choose to stay at this hotel again.

Excellent

The staff was great, especially Jeff, at the front desk. Very friendly and helpful answering our questions. Breakfast was very good and the outdoor patio was clean and neat.

Nothing

Breakfast was good but could use a change from scrambled eggs Better outside lighting to walk the dog

Yes