Crowne Plaza San Francisco Airport by IHG

Room was great. The separate little living room area and bedroom were very nice

Easy and convenient location

Good hotel for a quick stop. No wifi for first day was not great.

Was okay!

The air conditioning units are noisy, and the overall condition of the hotel reflects a lack of investment in improvements and upgrades. While the hotel may have been a great place years ago, it currently falls short of modern expectations. Also you have to pay $24 per night for parking,Overall, I would rate it as a 2-star hotel.

To make matters worse, only one elevator was operational, resulting in long wait times and inconvenience for guests. We also found the staff to be unfriendly and unhelpful, with a noticeable lack of hospitality and customer service. Overall, these issues significantly impacted our experience and fell well below the standards we expected.

Enjoyed my stay there. Clean property and breakfast buffet was good

if there was a comp breakfast package l never knew about it or the shuttle until l went on Google. otherwise it was good

ok

The staff at the property are exceptionally nice and helpful. The property needs some urgent repairs and the internet never worked on the higher floors

Old hotel, service is terrible.

No Wifi in the rooms the entire time I was there. Old property that needs maintenance in many areas. Elevator sounded like it will fall apart any time. Lot of airport/ 101 traffic noise kept me up all night

Parking lot is in horrible condition, landscaping non existent. Room is very out-dated. Linens were real nice, that’s the one bright spot.

The shower handle was a bit tricky to figure out.

I said, "Okay, what's happening?" She replied, "Are you finished, Sir?" I was baffled because I was not being rude to her at all. She explained that for the last two nights, the Internet crashed and they are working on it. So only the lobby to the 2nd floor has service. So I can come down to the lobby to use the service. I asked her why wasn't that explained when I checked in. I could have been given a room on the 2bd floor. She said that my IHG gives my top floor access. Go figure. No apology was offered. I went downstairs and was placed in a room with many other guests using the room. No discount offered. Nothing. The shower and toilet bowl were very slow in water disposal. I was disappointed but left there without making a scene. Crowne Plaza SFO must be more courteous in situations like these as issues will happen from time to time I'm not being unreasonable.

However, as an international traveler, reliable internet access is essential for staying informed and connected. Unfortunately, the Wi-Fi service was very poor in my room, and I was told I would need to go to a conference room to access a stronger signal. What was even more disappointing was the apparent lack of urgency in addressing the issue. I was also surprised to find that parking was an additional charge, yet there appeared to be little or no visible security presence in the parking area at any time during my stay. While the clean accommodations were a positive aspect of my experience, improvements in internet connectivity, customer responsiveness, and parking security would greatly enhance the experience for future guests.

very short stay only 45 mnt then we go back to the airport

Ice machines not working On site bar nice

ss

Staff were really nice