WoodSpring Suites Carol Stream - Chicago

This is a flop huose, rooms by week or month. Had I only known, I would not have stayed there but it was too late to change. Expedia misrepresented this place. no hair dryer, holes in wall and bathroom door, rusted metal frame around mirror and light fixture, no carpet, just fake wood vinyl flooring, lobby closed from 5am to 9am, YOU have to take out garbage to dumpster or get charged $50, 'furniture' for aloset all open front (without doors) making it look like a gym locker room with everything out in the open. NEVER AGAIN.

My grandson has allergies And he was sneezing badly and he felt there was a dog or cat in our room earlier

Great staff

Location was excellent and GM, Bree, was amazing!! Remembered my name from out first encounter. Room wasn’t clean - strewn with styrofoam particles that were never swept up. Floor was also sticky. Back security door lock broken, so always open. Bed high and mattress slipped off the frame when we tried to get in the bed!

Exceptional

The staff is great and the rooms are very comfortable

Customer service people poor work performance.

Very good

Room Customer service people poor work performance.

Don’t waste money for the upgraded internet the worst WiFi had to use my hotspot to work the whole stay super bad

Superb

The staff and others were sw

Facility smelled like pot. Room smelled like strong cigarette smoke. Clean, but very outdated.

Exceptional

Good

OK, place look like it was not taken care of the best

Bad

No breakfast was available. As no extra lining. Bathroom sink leaking The whole overall experience

Nothing

Everything