Extended Stay America Suites Chantilly Dulles

Staff was no help. I ended up paying for a room for me and my wife. She got there b4 me and was told that I would have to come later and get my own key. Showed up and staff wouldn’t give me a key even though I showed my Id and had a reservation in my name. Then he goes to tell me that he thinks I’m a creep trying to sneak in and rape my wife. I ended up sleeping in my car. Never again

Room was nice and clean enough. Bathroom was good. AC was really nice. The hallway smelled like food constantly though, and the front desk wasn’t always manned. Overall decent place especially for the price

The staff here was very helpful, the rooms were very clean as well. The refrigerator was already cold when we got there. There isn't much else to ask for really!

na

excellent

Cleanliness and maintenance was mostly good. Breakfast should definitely be better.

Staff was rude and unhelpful, I accidentally double booked and attempted to mend the issue immediately and they were not helpful or responsive, then when I got there they stated my room had been cancelled and was no longer available but they would not give a refund.

Location

stayed there 2 months for my job and had to ask each week for the room to be cleaned

Terrible place, I won't be staying again. Nobody staffing the place at night which has to be a safety issue. Cockroaches in the entrance to the lobby, just poorly managed will not be staying here again. Had I realized this is the one I never would have booked again, they've canceled on me before.... Just bottom of the barrel.

‏Not a good place to stay in.

Terrible experience, room wasn’t clean, subpar customer service worst of all they scammed us out of money after getting our car towed overnight and the staffs reason was that we didn’t have a parking pass on our car, then after asking for a parking pass the morning after they said they didn’t use parking passes there, next time staying at a reputable hotel, lesson learned

Booked a room and it said check in ends at 1am, was there 11pm with 2 other families that also had to check in, and we waited over an hour trying to call front desk person, but no one were to be found, ended up sleeping in the car, very disappointed.

The room was clean well maintained. The issue is the staff I forgot my watch in the room called the hotel no response, sent a message to the hotel still no response, talked to central reservation they tried to reach out to the hotel no response until now 17.02 on 17May I haven’t been able to get hold of the hotel.

I like that there was a full kitchen. I don't like that there were no utensils, plates, cups etc. There was also no real breakfast and they dont give you enough towels and washcloths for the amount of people you book with.

The hotel was rated an 8 which was way overrated. I would give it a four at most. The room was clean but looked older and worn. Even though it is an extended stay hotel, you needed to go down to the front desk to ask for kitchen supplies (plates, glasses, silverware, coffee maker, etc). The room set-up didn’t allow us to watch TV in bed. The walls are thin as we could hear our neighbors all night long. The breakfast in the morning was your choice of a coffee with a granola bar, muffin or oatmeal. Unfortunately, no fruit or other breakfast options unless you purchased them from their pantry. It was convenient to an early morning flight at Dulles.

N/A No AC in my room bugs were in my room as well

There was only granola bars and packaged muffins with coffee or hot chocolate. Really disappointed in breakfast. Was hoping for pancakes eggs bacon etc. Property was clean but had to park far from my door. Many people were hanging outside the entrance doors with loud music. Smell of pot was strong outside but not bad inside. Staff was nice but did not tell me i had another $50 charge to pay for deposit even after the room was prepaid for. They said they'll refund it after verifying the room is not tore up upon checkout. Alot of drug usage was going on in the parking lot. Honestly not bad for an overnight but sketchy and so disappointed in breakfast options (or lack thereof)

Just an overall really nice place, it was nice watching the airplanes fly over the building. Everything was wonderful.

I didn’t. Hear through the walls and floors. No usb plugs in the room. Felt like Fort Knox. Lobby was shabby.