HYATT house Charlotte/Center City

Easy parking Need more help in the morning for breakfast.

Rooms are fine, nice people. Lobby is quite hot and doesn‘t smell that good

Very good

Exceptional

Good

Very good

Very good

Location Didn’t like paying for parking

I got the suite with a pullout bed, a kitchen area with a dishwasher, and a great view of the city. The room was clean, and the staff was amazing, from the valet to the front desk staff to the bartender. I went on a busy weekday due to a concert, and there were no issues. Would definitely stay again!

This is one of our favorite places to stay whenever we're in the city. The hotel consistently provides a comfortable and welcoming experience, making it our preferred choice. One of its greatest advantages is its excellent location—just a short walk from the Spectrum Center, which makes attending events both convenient and enjoyable. The combination of comfort, convenience, and accessibility keeps us coming back.

Great staff and clean rooms

The room was great. Lobby area was hot. No sir conditioning. Morning breakfast staff not that friendly. Hot items on the breakfast line the first day were cold. Not appetizing. Front desk went above and beyond. Housekeepers were very friendly and helpful. Did not see management walking around. Just ok experience.

Great service!! Great location and great staff! I love this hotel. The rooms are spacious and accommodating

Location and breakfast 75 dollar hold on card and no parking accept Vallet

Very good

This hotel is not an 8.8 excellent. The rooms smelled of Marijuana. The bathroom had oily substance, urine, around the toilet b ok wl and brown on the bottom of the shower. The staff was nice. Breakfast was not good. Also remember it does cost $50 a night to park with the valet. No food or bar service after 9pm even though it was advertised to be open till 11pm. Better choices in the area.

Your website made promises of waffles being served on the breakfast buffet, that was our main reason for choosing your hotel, waffles were NEVER served at the breakfast buffet. Extremely disappointing If you are going to promise something, then you should deliver it

The issue we had was that it was extremely hot in the lobby, you couldn’t even enjoy breakfast. Milk was warm.

Rooms are starting to show age. Lots of mold and mildew in bathroom shower and floor caulking. This hotel is in desperate needs of a refresh.

Passable