Sheraton Charlotte Hotel

Rooms are pretty much upgraded however some common areas are showing the age. Slowest elevator system in America.

Beautiful property. The indoor pool was a bit dated but clean and functional. Lovely rooms. The restaurant was a bit expensive but the food was good.

The food was great. Loved the bar area and the staff went above and beyond to help me with an issue with Ticketmaster Travel. Thank you so much.

My rating is solely based on the elevator issues at the hotel. Waiting in lines of 20-30 people to go up to your room is not a good look

Excellent stay... except, we were there for a very popular concert in the area and it was packed, with only two of the four elevators working. Other than that, no complaints at all.

Everything was excellent except for when we needed more towels in the morning. The first set of towels the hotel staff brought us had mold on them, which was very concerning

I chose this hotel expecting a high-end stay to match the expensive rates, but the reality fell short. The property is undergoing a remodel, and the lobby just plain stunk from the ongoing construction materials being used. Because of this remodeling, the entry from the parking garage was completely blocked, yet I still had to pay a self-valet fee of $30 just to park my own car-for less than a 24 hour stay. Inside the room, the drainage in the bathtub was so poor that water pooled up to my ankles during a shower. Even from the 8th floor, all I heard all night long was the traffic noise. Including several different times of sirens, motorcycles, etc. The expense simply does not match the substandard experience provided.

Hotel stay was amazing...

Great experience at this hotel. Room was clean and staff was friendly!!

We really enjoyed our one night stay here. The staff was very helpful when we checked in. From where to eat and how to get around. Perfect location for our concert at Spectrum Center. Great pool facilities. Looking forward to coming back whenever we're back in town.

Clean room

Pool , bar , staff Only 2 elevators were working during checkout, waited 10 minutes to catch a elevator

Exceptional

The rooms were clean. I loved the city view. Our first room the AC wasn’t working properly. We were moved to a new room with good AC. The AC elevators are awful. You can wait up to 15 minutes on an elevator.

Superb

Amazing staff, clean room.

Only 2 working elevators of the 4 and housekeeping was using them too making the wait when you had your suitcase and couldn’t use the stairs way too long and then cramming people in.

Great customer service!

Gorgeous place! Lots of food options on site and a Starbucks. The staff were very friendly and helpful. The beds are comfy and the shower had good pressure and didn’t run out of hot water. The elevators weren’t working properly and it took forever to catch one to and from your room. The shower took a while to drain, so if you weren’t first in, then you were standing in someone else’s dirty water. There was no fridge in the room or clock, which we found strange. Also had to pay to park on the property, which was kind of crazy considering the room price for one night. It was $30 to park overnight.

Good