Fairfield Inn & Suites by Marriott Chesapeake Suffolk

Great experience! The front desk staff was exceptional!!

Not bad, it’s good for the price.

I booked a suite for me and my two aunts everything's clean beds responsible for Stafford accommodating, especially to my aunt who had allergies to feather pillows we were able to get fresh linen daily and the breakfast was good

Some channels on the TV we’re not available

My stay at this hotel took a turn for the worse at check out. My reservation was already paid for, and at checkout I was charged doubled what I already paid. The young lady who checked me out, charged me an early checkout fee, and denied she made a mistake. I did not checkout early. After my card was charged double the fee I initially paid, I asked to speak with a manager. A manager was not on site and I was given a card to call the next day. I called the next day, spoke with the front desk, only to be told that the manager was not available, and to call back later. I called again in the afternoon to be told the manager was in a meeting, to call back in a hour. I finally spoke with the manager and I was assured that I would receive a refund. Three days went by and I did not receive a refund from being charged doubled, and no one from hotel reached out to me. To get a response from the hotel and my refund. I had to submit a claim to my bank and to the cooperate office for this hotel. This is an unacceptable and unprofessional business practice. This has caused me great distress and disappointment in how I was treated in this matter. I would not recommend this hotel to anyone.

Accommodations were good and staff very helpful, even made pot of de-caf coffee in the evening.

No pool …very limited exercise equipment

Whenever I come to Chesapeake, VA. This particular hotel is the place, I prefer to stay. The beds are comfortable, the rooms are pleasant to stay in.

Pool was not open as promoted, housekeeping had to be requested for daily cleaning, hotel points were not added to Marriott Bonvoy account as promised

Best motel breakfast I've ever seen!

6 night stay. Staff were very nice! But…We had a suite that would sleep 5. Reservation was for 3 adults. We were only given 3 towels and 2 washcloths when the room was cleaned. I had to continually ask for more towels and washcloths. Most of the time being told they didn’t have any washcloths available to give me. Room only had one small wardrobe with 5 hangers in it, not nearly enough space or hangers for 3 adults let alone 5. Frame on one of the beds was broken, still slept ok but mattress moved around and had to continually be adjusted. No vent fan in bathroom. No hooks in bathroom to hang robe or towels. A lot of wasted space and poorly designed and cramped room for 3 adults let alone 5. Room had not been deep cleaned as we found a tennis ball under the couch and some of the wall light fixtures had quite a layer of dust. Treadmills in Gym were FILTHY and nothing available to use for cleaning before and after use. Laundry room was fine but the door didn’t lock. Had a room key card entry box but it was deactivated. Breakfast was good.

Breakfast was the only good thing about this hotel This hotel was a nightmare that I can’t wake up from. I was charged almost $900 at checkin, for a stay I prepaid for. The comforter had holes in it. The shower leaked all over the bathroom floor. I was charged another $740 2 days after check out because of a “glitch” in their system.

Breakfast is great, staff is friendly and

Had a choice of a room with no tv channels or I could pick a room with a bathroom light broken. Told all rooms were booked. Next to us was loud, annoying women who carried on disrupting our sleep at 1:30 am.

Good breakfast. Clean room.

We had the suite and it was spacious, 2 large tvs, decent towels, shower water pressure too low, breakfast ok.

Pool was out of service, even though there were no notifications, or signs and nobody said anything about it at check-in AND when we asked where the pool was an employee directed us to it but did not disclose that it was temporarily closed. Had I known I would have booked a different hotel. The lady at the front desk did not apologize or offer anything to make the situation better. Instead, she was enjoying the breakfast she made at the guest breakfast area. Will not book this hotel again.

Very clean.

The breakfast was very good. I didn't like any thing. I stay there to attend my brother in law funeral.

First time staying at this location but very nice and convenient to interstate. Quiet area. Friendly staff.