SpringHill Suites Chester

Good location The beds were terrible

The handicap accessible room overall was spacious and efficient for my family’s needs. The only critique is the mattress on the bed was not very comfortable or supportive.

Very good

When traveling to VA to visit family we usually stay at Springhill Suites. It’s very clean and the staff are always courteous and friendly! Close to all amenities! Definitely recommend!

Beds were clean. The remote was missing so while looking under the bed, there was water bottles, food, and wrappers. I called the front desk and they advised they couldn’t bring me a remote but I could come and get one. One girl was running the whole hotel.

Nothing Everything- To start off they checked us in a room which was not prepared, house keeping did not come for 4 days despite repeated requests to the receptionist. Had to involve manager. Carpets in hallways were dirty and had a stinking smell. No windows in rooms or hallway that can be opened for fresh air. Breakfast was so bad we didn’t eat despite of the fact we paid. You should downgrade its rating. I am going to email the owner of the facility to complain

Exceptional

Our room was clean and comfortable. There was one suspicious stain on the ottoman, but we didn’t let that bother us too much! The property is still nice right now, but if you look closely, we did notice small minor issues that the property management should consider taking care of. The lobby floor was not spotless, not really a big deal; but noticeable. The trash can placed by the 3rd floor elevator had not been emptied and was giving an unpleasant odor as we came and went. The breakfast on par with what other nearby properties offer. Parking was tight on Saturday night because there was an event being held at the hotel.

Unfortunately my reservation details were not properly processed by hotel resulting in being assigned a room different than that booked Property is nice

The king bed was super comfortable! The room was pretty great except for a couple things. The bathroom door is like a rolling slide door. It does not seal and there are huge gaps. Anyone in the room can see through the 3” gap while you are showering or listen to you go to the bathroom. It was clean except for the roll out bed for our child. That had a big yellow urine stain. They also knew we would have 4 people and this was the only type of room that was available but no extra bedding for the roll out couch beds were provided. We had to go ask for those.

Ok place nrrds updating but overall itd ok

Convenient. Clean. Nice hot breakfast. Front desk staff were great! Helpful and very pleasant. Housekeeping didn’t replace our bedding, empty the garbage, replace the tissues or toilet paper. The shower leaked onto the floor every time due to the placement of the shower curtain.

Location, accommodations Old dead bugs in the window sills and on the counter tops… bedding was old.

Superb

Staff was very nice love Mrs. Gwen and Alicia great service Nothing

Very clean

The bar The oatmeal

Couch in room was dirty as well as some of the towels.

Very good

This was a very average location.