Aloft by Marriott Chicago Downtown River North

Exceptional

Excelentes condiciones de las habitaciones y el hotel en general incluyendo el restaurante

Love this place!’ Po

Very good

Exceptional

Exceptional

We loved the location and the brunch restaurant downstairs was very good .

Location is great, nice rooms and amazing breakfast/brunch place on the first floor

The decor was nice. The food at Beatrix was great, but the service was not good. The way my concerns were addressed. We were placed in a room where the air conditioning was difficult to regulate. (I arrived first because my daughter was coming from a different state). I checked in and was asked if I wanted the room serviced daily or every other day. I opted for daily service to start. When I got to the room the temperature was set at 68, but the room was hot. I figured before calling the desk for help, I wanted to be sure there was an issue, so turned the temp down. After waiting 20 minutes there was no change so I called the desk. The desk person was concerned and stated he would send a technician up. 15 minutes after my call the room started to cool off. I called the desk back to tell them to cancel the tech. By the time my daughter arrived it was getting warm again. I called the desk and briefly described the air situation along with 2 additional concerns (The toilet tank did not fill properly, I didn't feel comfortable using the toilet and the shower door didn't close completely) my concern was the water would pool from leaking out of the cracked door while showering). I told the agent we were hungry and asked if the tech could work while we were out, the reply was yes. When we returned the room was cold. I turned down the temperature and all was well until the middle of the night and it got hot again. We were miserable the rest of the night and decided to wait until morning to call. When we woke up the room was comfortable again so there was no need to call. We dressed went out and when we returned that evening the room was not serviced and it was hot again. We called and placed the call on speaker, the concern was no longer present. (Instead of asking my daughter to hold on, he simply placed her on hold and someone else took over). The response had turned into annoyance, like we were complaining.

Good

The perfect location with the perfect views! You are in the center of everything whether you want to walk drive or uber. The rooms are spacious and really nice. The restaurant attached is sooooo good we ate there three times I believe it’s called the Beatrix

Accessibility and the view No bathroom privacy the door, albeit functional for the space, did not keep out noise.

Great restaurant

All is service very good. I’m happy with that so thanks. I’ll come back soon.

Location, friendly staff N/A

Exceptional

Great location

Great location

I loved the location. Very close to anything you’d want to do, unless you’re going to Andersonville, but even then, only a 20 minute uber. The rooms are listed as “soundproof” and the are not. There’s a huge gap under the door that feels like a safety hazard. You could hear the neighbors pretty easily.

Exceptional