Hyatt Place Chicago/Downtown - The Loop

Front desk manager did not appear to want to answer any questions. Poor attitude. We checked-in 2 bags before our room was ready - she only gave us 1 ticket. We were told that we would be texted if a room was ready before 3pm, but we were not notified (even though we were able to check-in at 2pm, with the assistance of a friendly front desk associate).

Great stay at this hotel!

Love the open window concept to look over the city.

Everything on ppint!!!

Clean room

Good location was close to everything I wanted to do. the staff were nice, the breakfast was actually really good.

Very clean room, nice staff for the most part, great view Small pool, hot room, bedside lights didn’t work

Easy checkin and very nice room!

The people working the days we were there were very accommodating and friendly. Would highly recommend staying here. Rooms weren’t to expensive for the area.

The hotel looks nice. Housekeeping only cleans your room every other day, but during my stay they never cleaned the room. They just switch out towels and make the bed and we even had to ask if they were coming to clean the room. There is no actual cleaning involved. The front desk staff seem friendly but they act nonchalant when you bring a complaint to them.

Hyatt was ok. I initially booked after my flight got cancelled, and I saw they had an indoor pool. The pool was small, the water was cold and you couldn’t even use the pool unless you didn’t mind children’s swimming lessons ,according to the sign, take place every night until 8pm, which is when the pool closes. On the listing, it showed breakfast included, but it’s included if you pay for it. The room was ok. The bed was comfortable.

Didn't have breakfast With the amount of money we paid they should of had free breakfast and parking

Very satisfied with stay Lights wasnt working at first but later on we figured it out

Nice room and windows It said there was parking but there was not

Exceptional

Amazing

Big rooms for any city. Clean. Breakfast was decent. Good location.

The place was clean but staff is not helpful or responsive at all. We needed towels and extra toilet paper and they’d bring it after 2+ hrs had passed. Also they offered no safe place or help during the tornado warning. The complimentary breakfast cost over $40 and we were not told it would cost and everytime we needed a key - they deactivated the other ones causing constant confusion. Location is good but service is bad. The pool was also not heated at advertised.

We love staying here, very clean and welcoming staff. Loved their breakfast. And we loved being greeted by Lucia, she was very sweet and helpful.

Everything Na