Loews Chicago Hotel

Our stay was great. We had plenty of room to move around in. Our room was clean and had a great view of the city. The concierge was very helpful planning out our day….and the location is excellent - close and within walking distance to where we wanted to go.

Staff was great and rooms were clean

This hotel was one of the most enjoyable states that I have had. The property was cleaned. Well maintained in the staff was amazing. I celebrated my birthday and the staff went out of their way to make it extra special. I would definitely recommend this hotel.

Very nice hotel and very convenient location

I arrived late at night and when we arrived in the room, it was spectacular. The bed was the most comfortable bed I’ve ever slept in!

This is the fourth time we have stayed at this location and will be our go-to when we travel to Chicago. The location downtown is very convenient to access all main tourist attractions, walking short distances around downtown, as well as getting out of the city to the nearby neighborhoods. All of the staff has always been very helpful and gracious. The restaurants are both great choices for any time of day dining, including in-room services. Getting delivery orders is easy as well. This visit our large group opted to spend an evening in the lobby lounge. We traveled for business as a party of 12. The bartenders and serving staff was attentive and we were comfortable watching the Stanley Cup finals on the large screen, had dinner and cocktails for many hours that evening, until the late hours. I enjoy the coffee shop in the mornings and grab-and-go options for breakfast and snacks on days we are off the property. Valet parking services adds to the conveniences available and the best option over finding parking in the city. Our vehicle has always been ready quickly and taken care of. Rideshare services navigate well also. The guest rooms are spacious, with very comfortable amenities and I have never been disappointed in the view (city or lake). We will continue to stay at this location.

Clean comfortable room but very basic. No mini bar, no drinks, no snacks available.

Awesome staff. Very nice rooms. Really enjoyed our stay.

Great location

Something that may be helpful for future guests: the Lake View Suite does not have a lake view unless you pay an extra $30/night+tax for a higher floor. This isn't advertised on the site, so make sure to factor it in when booking! If you need to make use of the sofa bed in that suite, the layout is such that you won't be able to access the fridge, living room drawers, or coffee machine while the bed is unfolded. Staff will absolutely refuse to move it to another location (the thing is quite heavy, although there is room in the suite for it to be placed elsewhere). We ended up just getting a rollaway bed instead, which was quite comfy but narrower. The staff who came to set it up was quite intent on doing just the bare minimum, as you can see from the photo. The lamp he had to move out of the way was left with its cord hanging in the middle of the room, with other chairs and bedding strewn about. Be prepared to do your own rearranging.

Hope I can stay here again in the future! 10/10 location, comfortable bed, good water pressure, good coffee at the cafe, what more could you ask for?

The pool is out and they don’t honestly know when it will be working again. This is a big deal for many families traveling and it is not clearly advertised anywhere on the website. They claimed it was when I called to better understand what was going on. Traveling with special needs kid who counts on a pool is a big deal, and they dismissed this completely except for “sorry.” They didn’t offer to do anything to make his stay better. It was a very ableist response and we will never stay at Loews again because of how they mishandled it. Otherwise it was a nice facility.

None

Clean room, Polite staff,

El restaurante en dos días que quisimos entrar nos daban un tiempo de una hora para que nos dieran servicio. Es lo que no me gustó del hotel

Location

Pool was closed and there was no notification at time of booking regarding this

Best location, nice staff, clean facilities I liked everything by about our stay, can’t think of anything we didn’t like

Very nice

Always comfortable and convenient staff is friendly and eager to assist.