TownePlace Suites by Marriott Ontario Chino Hills

The location was great! As well as the staff, breakfast, room itself, and surrounding businesses. I'd love to come back.

Liked it had nicel size fridge and freezer. Oven with a stove and spacious. The pull out bed didnt feel like a queen bed and the mattress could be replaced.

Only issues were the one time I had housekeeping clean the room, the sheets weren't changed and there was dried blood on them when we checked in. Also, the pool was closed for the 2nd half of our week for unknown reasons. Thankfully, we were leaving and it didn't affect is too much. But it was to be closed for 3 additional days after we left.

Exceptional

We were double charged for our pre-paid stay. Took my debit card for incidentals and upon check out, they charged us again for the stay. While traveling, we had our money tied up in our bank due to their double charge error. We immediately contacted the front desk and we were told the manager wasn't in. I asked for the gentleman to please contact the manager, and the manager stated "I will try and reverse it today, but tomorrow is better for me" It took 7 days to get the money back into our account. To top it off, when we were in the lobby during our stay, there was a gentleman upset at the front desk because they had also double charged him as well. Seems as if some staff needs some re-training so this doesn't keep on happening to others. Rooms were not very clean, we asked staff for a room cleaning, they never came.

Superb

Despite the pool hours being listed until 10:00 PM, the music and noise continued well past those times. On Saturday, the party went on until 11:30 PM, and on Sunday, it lasted until 1:00 AM. At 12:30 AM on Monday morning, I had to personally visit the front desk to complain. The staff informed me that several other guests had also complained, yet they allowed the party to continue regardless. While I can say that the breakfast was good, the lack of sleep and the management's refusal to enforce pool hours made for a very poor experience.

bowls for mixing anything such as making scrambled eggs. The property is kept very clean and it’s nice to have hot tea and coffee offered throughout the day.

Breakfast is okay, you got what you need . But very basic

Helpful staff! Clean room!

Exceptional

This is our 3rd stay and we will return. We were very comfortable, felt heard if we had questions, and were well cared for. We will be back.

Great location, comfortable and clean. The bathroom and room were very musty and hot when we arrived.

The bathroom and room were very musty and hot when we arrived.

Everyone of the staff is friendly and Professional. Very clean rooms and just feel comfortable. Love the property!

Clean place, comfortable, and close to great food places.

Room was very small. I received no housekeeping during my stay. I stayed 4 nights with my dog. On the 3rd day I was told I was being charged a non refundable $75.00 fee for having my dog. It's a pet friendly hotel so they advertise but there is nowhere to walk your dog.

The rooms weren’t clean; floors were dirty, lots of long hairs on the bathroom floor, and dust all over the room which was gross in my opinion. Regardless is the rooms aren’t used frequently, staff should routinely perform housekeeping to keep guest-ready. Additionally, housekeeping did not come to our room as scheduled, so twice I had to call the front desk and ask them to send housekeeping to complete a full service.

Conveniently located

Nice place! Our third stay here. Like it for the rooms, the outdoor pool and gathering areas. Staff is top notch