Holiday Inn Express West Cincinnati by IHG
About Holiday Inn Express West Cincinnati by IHG
Located in Dent, 12 miles from Cincinnati Museum Center, Holiday Inn Express Cincinnati West by IHG provides accommodations with a seasonal outdoor swimming pool, free private parking, a fitness center and a shared lounge. This 3-star hotel offers a 24-hour front desk, a business center and free WiFi. The property has BBQ facilities. The units are equipped with air conditioning, a flat-screen TV with cable channels, a fridge, a coffee machine, a bath, free toiletries and a desk. Rooms are complete with a private bathroom equipped with a hairdryer, while some units at the hotel also provide guests with a seating area. All guest rooms feature a closet. A continental breakfast is available at Holiday Inn Express Cincinnati West by IHG. The accommodation has a terrace. Cincinnati Zoo and Botanical Garden is 12 miles from Holiday Inn Express Cincinnati West by IHG, while Cincinnati Zoo is 12 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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I will give a thorough review. Front desk - super kind. Unfortunately, part of the reason we chose that property is the pool. It was closed all day. Next - Parking would have been plentiful if several worker trucks didn’t park laterally and take them all. Room quality was average. Note to those with feather allergies - they have feather pillows. We were able to ask the front desk for regular pillows since one of us does have that allergy. Super thankful for her! Bathroom cleanliness was 99% clean but edges were dusty/dirty and I’m pretty sure I saw blood. Bring your own toilet paper. Beds were comfortable. Cable had several variety of shows. We also picked this location for having breakfast. Great breakfast hours. Kind staff. Food was painfully subpar. Pancake maker undercooked. Only dairy milk. Raisin Bran and Froot Loops. Oatmeal. Cinnamon roll was prepackaged and the best part of the meal. Biscuits and gravy, sausage, and egg white omelet were edible but not tasty. Typical juice and coffee. Overall - would not stay here again.
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The stay was fine until a tour bus checked in. Those travelers basic took over the whole hotel. The staff was clearly not prepared for this level of business. Those are type of trips are booked well in advance. Giving staff an opportunity to prepare. Staff treated us poorly on Sunday morning telling us we could not get any bread because they had already put out 6 loaves. We could not get a yogurt because they had already put 84 out and advised the church group of putting them in their purses. My stay was supposed top include breakfast yet myself and my daughter were denied. This maybe an annual trip for me so I was hoping to lock in a good hotel right away. Left feeling like I was not a valued customer.
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Quickest chreck in ever by Jen at the front desk. Room was super clean!
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The hotel itself is nice enough, but the staff leaves something to be desired. They had a whole bus for a church group come in. The group took over the whole hotel. Sunday morning when I went to get breakfast I was told I could not have a yogurt because the church group ate 84 of them. I was told they would not put out any more bread or biscuits for the same reason. This is unacceptable as I paid for a room where breakfast was included and did not get any breakfast. As a hotel you know when you have you're bus coming you plan for that. You don't make other paying guests suffer.
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Exceptional
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Room didn't have enough towels the first day. Also disappointed there was no pancake machine.
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We stayed in Room 217 at end of hall with (2) queen sized beds. I showered 2-3 times while we were there (a day and half) and not one time did I have a hot shower. I waited at least 10 minutes to see if the water would eventually heat up and I once again was shivering by the time I got out. Hard to give a 3 month old and a 4 year old a shower in cold water. Piece of trim missing of bed headboard. Not important, but when you pay almost $160 a night you would expect better. Small tv as well and room could had had a bigger refrigerator.
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Exceptional
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Location made it easy to get onto and off the highway from GABP
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The overall experience was great. The staff was extremely friendly and helpful, especially at the reception. However, the experience with the breakfast buffet staff was not as positive—one staff member seemed to watch our every movement, which was off-putting. The hotel itself is nice, but it definitely needs to be revamped, as the furniture and amenities, such as the gym, feel outdated.
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Called to see if I could check in at 1. Was told it would be 25.00 extra. Told them never mind. Got there, went in and tried to check in at 1. She told me she would like to charge me 10 dollars extra. I said whatever.
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Clean and comfy and the desk clerk was delightful. Nothing
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Excellent friendly staff at check in and nice quiet room for me and my dog while we over-nighted in Cincy.
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Bad
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The room was clean the only complaint I have is the bathroom fan didn’t work so caused mold growth on the ceiling in the shower.
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The staff was very nice, the room was comfortable and clean and a good selection of breakfast
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Wished I asked for a handicap restroom hate the tub for a shower. Wished all bathrooms would eliminate the tub and replace with showers
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Exceptional
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The room was clean upon arrival. Staff was always friendly. The breakfast was what i expected.
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Location Odd layout
