iStay Hotel Ciudad Juarez

Smell

Location was close to everything. When I rented the rooms they were for 2 adults each and specified on my reservation. When the additional adults arrived I was charged and additional $30. The rooms were not worth the price. No refrigerator and limited above ground parking. Not enough towels.

I like that my dentist appointments were closed by and restaurants and easy to go downtown I always stay at this hotel I think it’s my 5 time going to Juarez and never had an issue until this last time . The lady that did the cleaning accused us of smoking inside the room which was false . Just because she found a water bottle with cigarettes that was inside the trash she awesome we smoked inside the room . The rooms have a balcony so I would smoke outside the room in the balcony and I would throw the cigarettes buds inside the water bottle I didn’t know we couldn’t smoke outside neither until they told me and I stopped. I thought it was ok because I would see other people doing it but I should have none better . Anyway what made me mad was the fact that the cleaning lady looked through the trash to find the water bottle and right away said we smoked inside the room I don’t even smoke inside my own house . But all the rest was good .

Rooms

Entire stay was great. You have 3 options in the area and we chose ISTAY. Glad we did. For the price, location and pool we were Happy. Oh and OSCAR the shuttle driver was exceptional. He helped translate and took us where we needed, without hesitation. All was great.

The property was clean and well maintained. The room was comfortable. The staff was professional and courteous. Breakfast included many options.

All was great

Everything was good but the room smells like cigarettes that’s why i am giving a low rate.

Comfortable Entrance & Exit

Nothing Close to walk to different stores

Pool under repairs and pool repairman start working too early much noise

My main interest was staying for the pool . On our arrival they told us the pool was closed for maintenance The pool was closed for maintenance on New Year’s Eve

Everything amazing!! Thank you

The bed was so uncomfortable we ask to change rooms but was the same thing you guys need new mattresses

Good location, good price, room was big, hotel’s infrastructure looks really good in the inside. Covered pool. Some stains in the bathroom. TV wasn’t working properly.

The room was hot they didn’t have ac

Everything Booking .com

No refrigerators or microwave

Room looked clean but was not. There was hair in the beds and shower. And there was little bugs (nats i think) everywhere. Was told they have someone that speaks English and they didnt. There was at least 10 employees at the front desk and they just looked at me. I opted to pay at hotel and they still took money out of my bank and I still paid cash and now have to wait 3-5 business day for my money back on my card. The whole reason I wanted to pay at location was to have money in my bank for other things. This was an inconvenience.

Smelled like urine in bathroom