Hilton Garden Inn Clarksville
About Hilton Garden Inn Clarksville
Located in Clarksville, 4.2 miles from Dunbar Cave, Hilton Garden Inn Clarksville provides accommodations with a fitness center, free private parking, a garden and a shared lounge. Providing a restaurant, the property also features a terrace, as well as an indoor pool and a hot tub. The property has a 24-hour front desk, a shuttle service, room service and free WiFi throughout the property. At the hotel, rooms include a desk. Each room has air conditioning and a TV, and certain rooms at Hilton Garden Inn Clarksville have a safety deposit box. Guest rooms will provide guests with a fridge. The accommodation offers a buffet or American breakfast. A business center and vending machines with snacks and drinks are available on site at Hilton Garden Inn Clarksville. Customs House Museum and Cultural Center is 7.6 miles from the hotel, while McGregor Park Riverwalk is 8 miles away. Nashville International Airport is 50 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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We thought it had a continental breakfast and it doesn’t. The pool was under construction and no one told us that the pool was under construction or that you had to pay for your breakfast.
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The location was great. It was only 10 minutes from my family, and right by the highway and restaurants. I called the day before my arrival to request early check in and the lady told me everything she couldn't do. I had to call the 1 800 number to speak with someone in reservation that helped me with the early check in and notated the reservation account. After speaking with the representative, we found that I have a Hilton Members account. However the supposedly manager did not discover that because she was too busy being rude, since she thought I was a basic customer that booked online.
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Exceptional
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Great stay friendly staff.
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I booked it specifically because if the pool. The pool was being renovated and I did not know. The bathroom needs renovated everything was falling apart
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Very poor
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The location was good. The grounds were a mess. I have a dog (that I had to pay 75.00 for)and we walked outside and it was a mess.
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Good
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Exceptional
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Accommodating to pets
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I did not expect to pay for breakfast, nice touch to be catered. The facility was nice. Was expecting the room to be be cleaned, but when she staff told that they clean every other day, it was ok since she brought up fresh washcloths and towels and emptyed the cans.
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Poor
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I put insurance on a room. Double Room king bed with hot tub. They gave up my room and ended up in a handicapped room with no tub. Construction everywhere. This was supposed to be romantic for my husband and I. It was completely ruined. Bed was hard. Stain carpets. They wanted to charge for anything extra. Normally it's free.
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Exceptional
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Also I was always told to travel with cash! So I only had cash! The front desk when checking in wanted my debit card to hold for 50.00! I had no 50.00 on my debit card to hold! I offer cash! Customer service desk told me I had to leave! My sister and I had our reservation paid through Expedia so no refund! Luckily my sister had 50.00 dollars on her debit card to hold! So Thank the good Lord we stayed! Also to use their kurieg to make coffee! They had coffee in the room but to make coffee you need water! There was water in the room it said free in big letters if you wasn’t a awards member it would cost 2.00 a bottle in tiny print Thank the good Lord he lead me to bring our own water! Also a bug in the room!
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Room had several issues- loud air conditioner, broken coffee pot and hair dryer. TV with horrible reception.
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Superb
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Location No coffee, no breakfast, and rude morning staff. The bathroom needs ceiling work. Toilet is at height for a kindergartener.
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I picked a spa tub on the website and when I got to the property they told me they no longer have them in the room. I showed up to check in and the manager kept making excuses as to why the room wasn’t ready so finally at 4pm we got into the room my husband was taking a shower and there was no shampoo, conditioner or shower gel. And we went to go walk around to look where the laundry room and pool was and they were out of prosper. Everything we wanted we were told it wasn’t available. The manager tried to make it up by giving us breakfast. But we asked to take some off the bill and he said he couldn’t do that. And when I called Expedia they told me the same thing. The hotel is junk and it smells really bad. I will never stay at this hotel again. Very poor customer service..
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Passable
