The Ritz-Carlton Coconut Grove, Miami

The hotel was great. The staff was helpful and amazing. The restaurant food was very good. A+ all the way around

Wonderful location in Coconut Grove with bay views! Valet. They were very nice but costly

It was amazing

Clean room, updates needed in the shower. Not a full Ritz Carlton experience. Needs improvement.

Absolutely everything! The property was clean, luxurious, secure, and in a wonderful area! I was very impressed by all of the staff and help hospitable, caring and accommodating. N/a

Excellent hospitality, professional service, amazing staff and perfect location ….

Good breakfast!

The most lovely Haitian woman was super helpful and the nice beautiful Indian man at the front desk helped make our stay - I’d give 6 starts but the max is 5

Really great stay thank you

Overall a good hotel. Great staff. The issue raised with them as well is that it is very cold on all hallways we had a premium room (twice in 3 weeks ) and found the air conditioning blowing only cold air regardless of setting. The only way to warm up the room is to close it.

The property is nicely located and staff are great. There is a Four Seasons construction site right in front of the property. Very noisy and certainly not improving the views for quite a while.

It was a very nice stay and pleasant staff.

Clean room, excellent and attentive staff

Great place to stay, friendly staff and it's centrally located to all the shoping and restaurants

My recent three-night stay at the Ritz-Carlton Coconut Grove was absolutely wonderful. From the moment I arrived, I was warmly welcomed and cared for by an exceptional team of employees who truly represent the spirit of the Ritz-Carlton. Upon arrival, Desmond took care of my car with great professionalism, and Steve, the bellman, assisted me with my luggage and ensured I was settled comfortably in my room. At the front desk, Christina provided one of the best check-in experiences I’ve ever had she went above and beyond to make sure I felt at home from the very start until the day I checked out. There was a small misunderstanding with one of the front desk agents, Lucas, regarding an additional night’s reservation I made through Expedia. Unfortunately, the interaction was disappointing as I felt dismissed and unacknowledged during our conversation. However, I want to sincerely thank Manager Garcia, who handled the situation with grace and professionalism. He immediately resolved the issue, offered a kind gesture with drinks and extra Marriott points, and made me feel truly valued again. During my stay, I also had the pleasure of dining at Isabelle’s Restaurant, where Franklin, my server, delivered top-tier service. The hostess and the rest of the staff were equally delightful, and the food was absolutely excellent. Aside from that one minor hiccup, my experience at this property was nothing short of exceptional.

The room was noisy. The hotel is surrounded by busy roads. The pool is closed. No notification prior to check in. Alternative pool is a 20 minute car ride away. Sauna and steam room not available to hotel guests.

Excellent place.

Helpful and friendly staff. Excellent facilities.

It was cozier than I expected, which was welcomed. The staff was warm, and I felt well taken care of.

You get what you’re paying for at the Ritz, great people at front desk and Valet.