Comfort Inn Columbia West

Great everything

Good Stay

The stay was comfortable but the supplies for the room were not adequate, had to pick up soap, not delivered. Breakfast was nice but the staff was not friendly at all, especially the receptionist how checked me in, and the staff in the kitchen area was rude and disrespectful.

The room was clean and spacious. Very close to the hospital where my father was having surgery

NO NOT BOOK HERE!!!!!! I paid for a room and the guy at the front desk would not give me my room key . Even after I showed my ID , I never stayed there and was charged .and they are refusing my money . Horrible customer service . They do not like African Americans. I’m still trying to get my money back and can’t, I’m not from the area and just wanted a hotel for the night. Again DO NOT BOOK HERE !!!

3 star property. Good value.

.from the moment I appriach the front desk it was a bad expiry to say the list the unwillingness of the employees to help resolve our problem wals terrible and he was rude and unwelcome the hotel was dark an d did not look clean the parking lot was filled with mud and construction machine. They treat at us badly and we left they refuse to reinvest us for the room. The stole the money

The wifi signal kept dropping. We could not watch TV. Not good at all.. The complementary breakfast not that good.

When we arrived, the toilet continued to run. We called the front desk and a maintenance man came immediately, Within minutes he had taken care of the problem that did not return - very prompt.

Not my favorite hotel. Old and dated. I always select pay at property and they charged my card before we checked in. I won’t stay here again.

Not particularly enthused with this Comfort Inn. It did not meet up to the other Comfort Inn’s we have stayed at. The room’s bathroom fan only made noise and the toilet seat needed tightening. The brunch was so so. No fruit left. When I asked if they had any bananas, I was told no. We were there for breakfast a good hour before they stopped serving. I would not recommend this Comfort Inn.

The whole building smells terrible. Smells like many years of constant indoor smoking and strong food odors. The bed had stains on the sheets. There was a long black hair in my bed (not mine) Overall a very gross property.

The woman at the front desk had an attitude! She got nasty when I told her I need her to write what she’s saying because I’m deaf and cannot lip read her. Finally she wrote that there was no room accepting pets. I did not stay overnight at all. I’m not sure why you sent me this survey. I told the woman since no room with pets then she needs to remove my reservation and cancel the charges. She said she’d do that. See above.

The rest of our stay was great!

Staff no good

Night clerk was rude and slow. The carpet in room was sticky.

Toilet broken phone broken rude front desk staff didn’t want to come fix it. Once they tried it was broken again after one flush.

Staff was excellent!

Either Hotels.com Messed up or the Property management messed up. I tried to make a reservation to Comfort Inn. I received an Itinerary number. I called the Hotel a day or so later to verify and they did not have my reservation. So I booked another Hotel where my business partner had booked. Then I get a charge on my card for the room that was never booked.

Room was clesn but no cups, breakfast limited but fresh, coffee very weak.