SpringHill Suites by Marriott Omaha East/Council Bluffs, IA

Breakfast was terrible. Only a few basic foods, looked like a trip to Costco supplied the choices. Fake eggs. Waffle was bad. An underwhelming experience for an adult. Signs everywhere directing what was allowed and not allowed. Even the coffee was weak and barely drinkable.

Very good

Big rooms! Great for families but not great if you want to sleep and have a quiet, normal stay. It’s just so loud. Kids running like crazy in the room above us. Doors constantly slamming in the halls and kids scream. We called with a noise complaint early in the morning and nothing changed. The breakfast is also lacking. Only eggs and sausage one morning. No waffles no oatmeal no biscuits and gravy on Saturdays. Pool was gross.

Superb

It was in a good location. Really nothing was wrong with the property.

The location, it wasn't right in the middle of the city, not traffic. Bed was a little uncomfortable.

We had a great experience at Springhill Suites. I was traveling with family and had reserved 2 rooms. We were going to be on different floors, which wasn't ideal for us since we had a little one with us. The gentleman that checked us in was able to make an adjustment so we were on the same floor. Very much appreciated. The place was very clean, dedpite being full. We were there 2 nights & I was pleasantly surprised to find our room was cleaned & fresh towels when we returned in the evening. I didn't eat the breakfast (I was looking for a muffin) but other members did & liked it. The only negative is the 1st morning, it took several minutes to get hot water for my shower, but was not an issue the 2nd morning. I would definitely stay there again & would expect other Springhill Suites to be just as nice & providing a great experience.

Nice size room. There is plenty of space/bed for all my four children!! Was charged twice for the incidental fee. Once at check in and again at checkout.

The

The stay was nice! Good pool (worked for what we needed). Room was nice but could definitely use some upgrades or switched out carpet squares. Beds were not super comfy. It was in a nice location with easy access to the freeway.

Exceptional

The location was very convenient. The pool was disgusting. I am CPO certified and I saw three different immediate closure items for that pool. The water was so cloudy that you couldn’t even see the bottom. The exterior door to the patio was broken and propped wide open (anyone could walk in, this is incredibly unsafe). The pool is also out of inspection date, it expired in April. My room had water damage on the bathroom ceiling (bubbling and a large hole). This is an easy fix, why wasn’t this repaired before allowing someone to rent the room? It smelled very humid in the room as well. There was a lot of small damages to the room and one of the lights was dead when we arrived.

Everything was great

Rooms, breakfast, staff and amenities were perfect.

Room was clean. Had a trundle bed, WHICH WAS NICE FOR THE KIDS. My only issue was breakfast, lots of waiting, nothing convenient about it. Also said it had a hot tub, but it did not.

Breakfast started at 7, limited to one pass. Pool was heavily clorinated could only last a short time.

Location Very musty smelling. Far too much noise from kids primarily

Pool area was gross. Bandaids on the side of the pool and disrepair.

Clean room and friendly staff

Very good