Fairfield Inn & Suites by Marriott Dallas Downtown

Good

Staff was very good

Having to pay $45 for valet parking when the valet parking lot is LITERALLY across the street. Like bro let me park the car myself and walk across the street.

Upgrades are being done. Valet staff were amazing The homeless population was very disturbing, no restaurant, the blinds had holes in them.

hotel and valet was nothing like what they had on their website. We had maybe been in our room maybe 2hrs when a man tried getting in our room luckily I had enough time to put the latch on but he was able to do so with his key card. I pushed the door shut and locked the bottom lock again and he took off. I immediately called the front desk I believe her name was something like katryma she said she was sorry that happened to me that if I could go downstairs and have MY card recalibrated so it wouldn’t happen again. I had my daughter and niece with me so I didn’t feel safe in doing so, so I reached out to Expedia to get my room refunded and rebooked elsewhere due to our safety. Within a few mins the receptionist called my room again to see if I had called the 3rd party to request a refund and I said I sure did because I did not feel safe at that point! She said unfortunately because you’ve already been here a few hrs I can’t refund you your money the most I can due is move you to another room on the conjoined hotel. I replied w/how was that going to resolve anything if my keycard was not the problem how can she assure me it wouldn’t happen again, no response. Expedia attempted reaching out again with no further response from anyone in the hotel. Security never went to check on us. We then decided to call 911 to escort us out of the hotel since we didn’t feel safe leaving the room unsure if someone was waiting for us to leave our room. Pls book elsewhere! Mngr was very unfriendl

Terrible location and parking, avoid at all costs had to park 2 blocks away

The stay was perfect!! Just don’t use the valet! Multiple items were stolen from our vehicle!

The staff was excellent! Among the best in my experience. Jospeh is knowledgable and proved inestimably helpful with parking. Kat* greeted me at check-in and took care of all needs. Robert helped in going 'beyond'. Justin was cool as bartender (yet he still owes me a free beer [smile]). Toni, in Breakfast Hospitality, rounded out this 5-Star cast with a fine, clean buffet. (Ceci, front desk, also helped.) Parking. A logistical issue, options are limited. Valet parking is $45/night. There is an uncovered parking lot 1/2 block away. (Late payment fine: $97.) Only a few parking spaces with pay meters remain.

N/A

Staff very helpful

It was a nice place to stay we were in an out all hours of the night with no problems The room was hard to get cool AC vent in room not individual units but in was ok

Good service and good location

It was clean. Most of the staff were super nice. The industrial look took some getting used to too. One valet person was rude.

Love everything! We'll be back soon. I wasn't staying longer.

Good location, friendly staff, good breakfast, comfortable room and car valet works very well. The room and the hall was smelling weird, maybe new carpet… During 3 days the room wasn’t cleaned and didn’t replace the towels.

The only thing this time around is I never got any fresh towels and the room.was check on once

Very good room. The staff was very friendly and helpful. Not the most beautiful part of Dallas, but the hotel made up for it in style.

Room wasn’t the cleanest

Everything inside the hotel was clean and staff was very friendly and helpful.Breakfast was more than enough satisfactory.can’t complain about the inside at all,Outside can use some attention & upkeep like bushes trimmed and saw lots of trash on walkways,around behind pool gates,plastic bags,just trash all over,maybe some trash cans outside might help.

Clean and refurbished. Parking should not be $45. Free parking for guests only. Too much homeless activity around hotel.