MainStay Suites Dallas Northwest - Irving

Nice place

Good price. Excellent location for Toyota Music concert

Very very unsanitary and room literally falling apart!!! Bodily fluid stains all over couch, curtains falling off rails, desk leg falling off. Horrific experience.

Na

Rooms were fantastic. Really well put together and spacious. Great furniture. The breakfast food quality was not great

Room was big. Bed was comfortable. Temperature on room was perfect. Everything was great, great pressure on shower.

The location was reasonable from downtown Dallas and surrounded by food gas and grocery. The elevators would smell bad almost the entirety of our stay. The rooms were dusty and could’ve been more clean.

So when we arrive Thursday afternoon could not check in until 3 pm cause there system was down and there was no one at the hotel that should been my sign to check out . So we we stay so we wake up Friday morning to some type of bug crawling on our sink in the bathroom so I go to front desk ask for a new room and we get it , but to top it off the air conditioner doesn’t work so we check our that hotel . This was a nightmare

Room was spacious and clean, gym was basic but able to use bench and dumb bells for full workout, breakfast was good, coffee hot, start courteous. One of two elevators was broken hit wasn't terrible. Good price for short stay accommodation's

The best part of my experience was sleeping there. I know that may sound very simple but it is something that i haven't experienced in awhile at a hotel. It is very important for me to bring my own pillows because 9/10 now matter how nice the hotel, comfy pillows arent not a usual thing to spring for, its usually art, space, and furniture in the room. there were 4 pillows that were designed for comfort and i found myself truly rested and that holds high value for someone like myself. Coming in close second is a decent breakfast thats included and Mainstay provided both. ANY time i am in Dallas, i will find this hotel to come back to!! If i had anything bad to say which is hard because i dont want to leave anyone with a bad impression this happened but the door to the bathroom is a sliding door so it closes but it has a very small gap still so it didnt close COMPLETELY but that wasnt the problem. My husband and i were rooming together so we dont close the door much, in this case of taking a shower together we had the door open and on and the steam from the hot water filled the room and the fire alar went off and continued to go off for awhile (until my husband could get dressed and go downstairs to notify the staff the alarm was going off) The sleep i experienced was so great even with the alarm going off, this hotel could do no wrong!)

Staffing super helpful and very professional. Rooms were cleaned and spacious Property well maintained and they also have free breakfast or included with the stay. Only one small issue. The room is wa in the bathroom door does not fully close therefore no privacy but not a deal breaker

Nothing Everything

Breakfast was cold and terrible. Sausage looked disgusting and was wet, somehow? Room was locked when we got there so they gave us a rubber band to keep it from happening again.

Overall, everything was great

Other guests were fighting and making noises all night.

Once again, happy to stay here while I was visiting for a concert at Toyota Music Factory. The location is great and the breakfast is also delicious and very filling.

We booked a suite with 2 queens and a couch. Upon arrival, we were told there were none available in the category we booked and the only option for our nonrefundable stay was a sleep in bed at their adjacent sister hotel with only 2 queen beds. I was irritated because I paid more and in an area we weren't staying around because it had the sofa.

I made my reservation via hotels.com and paid in advance for a suite for one night. Upon arrival to the property, the clerk didn't recognize my paid reservation so i have to pay again. At the end i was charged twice for the room. The clerk had a very bad attitude. Terrible customer service. The hotel is going down the hill. The hallways have smelly stains everywhere. It looks super dirty. We found leftovers in the microwave too. Don't stay here, worst hotel experience.

Good

Great when you first opened. However, since then the cleaning has not been optimal in regarded to furniture, tables and floor. Bed sheets looked new but we never removed sheets to see matress. Work on more detailed cleaning and you can be back to 5 stars.