Sheraton Dallas Hotel

Location and bar When we arrived it took long time to check in

Superb

FedEx package services tainted my stay. I will actively avoid booking Marriott if I find out they use this in other hotels.

Exceptional

This hotel was great. Wonderful location, clean property, helpful staff, great breakfast, & great parking.

Everything was great!!!

Compared to surrounding venues, drinks their bar were overpriced.

Staff and rooms were both wonderful

Nothing further to add Not being able to unload luggage at hotel entrance as this was only for customers using valet parking

Exceptional

It was a comfortable stay, it’s a great hotel with lots of amenities.

It was a nice area and hotel, comfortable bed and pillow Didn't like that we got a surprising fee of $29 ea day for a destination fee!

The hotel was not to expectation especially with such a high cost. Many amenities like the elevators seemed outdated and improperly maintained. The TV in my room had a giant crack down the middle of the screen and the bathroom was not the most clean environment.

Did not get an opportunity to have it. But my husband did and he thought it was great.

Hotel was incredible

Exceptional

The sheets had brown spots on them, there was gum in the carpet (not hard), and someone’s toothbrush was left on the floor of the bathroom. I was totally disgusted by the uncleanliness of the room. I called the front desk and moved rooms around 2-3am. It was a complete inconvenience. They did not do enough to make this incident right either because I booked on Expedia (via 3rd party).

The hotel is very old. It needs renovation. The furniture is damaged. The carpet is worn out, and I’m not sure if it’s clean.

Your employee lied to my fiancé. She couldn’t get there the first night but the 2nd night she was refused the room I paid for. She called the hotel and was told my payment did not go through. My bank records shows payments were received . So my fiancé had to get a room somewhere else. This really affected her daughter’s graduation at SMU. I have filed a complaint and expect a refund. This was not Booking. Com fault. This was a problem with Sheraton Hotel downtown Dallas. Was refused a room. This stay had been verified with Booking. Com and I had made special arraignments with Marriott. I was unable to be there and resolve the problem and the hotel had been given my fiancé name to avoid any problems. Marriott was also informed.

No ventilation in the bathroom and the light was blinking in the bathroom. Some of the staff are very fluent in serving but some are not but attitude was good.