Sheraton Suites Market Center Dallas

Housekeeping is overbearing, they started knocking at 8am, tried coming into room multiple times, more knocking even after telling them I’m still there. 5 different times they either knocked or tried to enter with me telling them I’m still there. I checked out at 9 but checkout is not until 12. Front desk was brilliant. Because of the housekeeping definitely won’t be back.

Exceptional

Its location was very centric as everything was near by. Common areas were pretty. Beds were comfortable and good amenities provided in the room. Food was good and service at the restaurant was great. Attention to detail was lacking at the restaurant area: ceilings were dirty, moldings and walls needed repainting. Attention to detail was lacking at the room: bathroom mirror was broken, bed sheets were stained, and bathtub drain was clogged. Suggestion: parking should be included with the stay.

Exceptional

Nice. & clean

Good

My entire team (8 rooms) did not have hot water for almost 48 hours. The hotel kept telling us that it was getting fixed and after 3 cold showers they had it fixed. The team there apologized for the issues, but nothing other than "sorry" and still cold water. I expect to have hot water at any and every hotel. It is a basic need, not a luxury.

Location Room was not clean Microwave didn’t work - fire appeared when using call the desk three never got a replacement. I was told they would come in up in 30 minutes. Day two called again still no came with new microwave.

Ok so you have to pay $30 night for parking. My car got broken into. Security didn’t speak any English so that was very frustrating but hotel is not responsible for anything! Right next to medieval times so that’s nice. Bar food and drinks were amazing. Rooms cleaned daily. Balcony is little no room to sit and enjoy but nice to stand and look out.

It was average !

The breakfast was outstanding. Not the typical eggs, they were southwestern style. Lots of variety. The staff lady was so friendly and helpful. The floor we stayed on was hot in the hallway. The room was cool but still. The tv was in and out of signal.

The professionalism of the staff.

I had ants in my bathroom, my air condition in my room, would net get cold. Stayed between 74-70 degrees, when I had it set to 59. The food was good, and amenities decent.

Exceptional

Location was great Thought breakfast was included in price but was not. Too much chlorine in hot tub/pool; first room had dirty underwear left on balcony; staff immediately gave us a new room. New room looked like it had blood splatter on bathroom door and shower curtain. Housekeeping sanitized bathroom and changed shower curtain immediately.

It was close to everything we wanted to see There is no water pressure at all, I couldn't even wash out my shampoo

The hotel has a beautiful design and is very comfortable. Above all, the staff are very friendly and attentive, especially the bartender named Monica. She was very helpful and gave us several suggestions for places to go out and things to do in the city.

Exceptional

Pleasant

The food was good. And the service was good I thought it was included in the price.