Hilton Garden Inn Denver/Cherry Creek

Superb

Great

Breakfast should be included in the cost of the room. Competitors provide at no cost.

AC was noisy.

The manager was helpful Only 1 elevator worked and then that elevator broke down and had to walk up stairs to 8th floor. It was finally fixed, however, we never knew if the elevator would work or not. There were only 2 luggage carts for the whole building and when we needed them they could not be found. No one offered to help us with our luggage.

Very good

This is a very nice hotel, that is perfectly located. It was just out of the busiest Denver areas, but close enough to get to everything quickly. There are tons of surrounding shops and restaurants, many within walking distance.

The hotel looks nothing like the pictures , very old and needs to be updated.

No bellhop or porter . Broken elevator. Staff did best to accommodate but seemed helpless in getting elevator fixed and getting assistance for luggage!

The hotel was clean and the staff were very nice. When the elevators both were out of service, the staff was able to facilitate access to the stairs until the elevator was back in service. The people make the difference. I will stay there again.

services are really bad services are really bad

It was ok. Overcharged by almost 70 & would not help at all to figure out. Blamed it all on Expedia.

Clean room, could use more plug ins and complementary breakfast

Staff was great; room was spacious and relatively clean, but there were mysterious wet places in the floor, the TV screen was messed up, the shower door was out of alignment/hard to close, and the elevators were constantly full. Would not stay here again.

Friendly staff

Considering the fast turn over the hotel was experiencing…. Check-in was quick & the staff was very friendly. The location was great; lots of food options within walking distance. Highly recommend.

The rooms were very well equipped and the price was very reasonable! Cheer Creek was a nice walking and park area. There was an amazing variety of delicious restaurants right in the parking lot. Will definitely stay here on every Denver trip.

Rooms where clean and staff was friendly

I loved the room, the staff and the location however you can tell that corporate does not like to spend money on updates. One of the two elevators was down and they would not let you access the inside stairs because you had to go through a conference room THAT WAS EMPTY (?), the room key cards get wiped really easily so I had to have my room card rekeyed MULTIPLE times and one time the card coder went down. They also have a lot of specials on their bar menu however they don’t have some of the ingredients like watermelon for their “special” watermelon spritz. The staff was excellent dealing with the hiccups, they were friendly and as accommodating as they could be with all the mishaps. I loved the staff, the room and the location however I hate that the Hilton corporation won’t make simple updates for a less stressful stay for both staff as well as paying customers.

Exceptional