Hampton Inn & Suites El Paso-Airport

The shaving foam and blade they provide on request is horrible. The breakfast is very good. The coffee and hot chocolate 24x7 at lobby is fantastic, the staff refill even in the middle of the night.

Exceptional

Clean, pleasant and comfortable!

Passable

Staff were good. My son’s bed smelled like urine and was not cleaned properly. We had to throw sheets on the floor and get a new blanket from the closet.

They decorated the lobby for the BTS concert. It was so fun to stay there!

It was okay.

Convenient, clien great staff Issue with clogged toilet and refrigerator did not get cold

We had a problem with our room and they moved us in an hour which was really quick. They really accommodated us and made us feel at home. Every small or big question was greeted with a smile and warm greeting. Highly recommend this placer.

Good

Exceptional

Room was clean and comfortable. Staff friendly and helpful. Location was handy and parking easy. Breakfast was nice and tasty, but a little skimpy compared to similar hotels we have stayed at recently.

The ac in the suite only had low fan option rather than high & it was warm in the hotel I had to leave the connecting room door open so the air from that room can come into my room to cool it down. Such a big room with one little vent. ?

Exceptional

All good

I liked the location. The property is clean and well maintained. The elevator, water stations, & laundry facilities are clean and properly working. The rooms are also clean, well maintained and nicely stocked. The beds are clean & cozy. The breakfast area is also well maintained, with a nice coffee nook offering hot chocolate and tea in addition to freshly brewed coffee. The pool is a nice size, with plenty of seating, lounging, shaded space. The best part is that pool area is private in the sense that pool patrons cannot be seen from outside the property, ie parking lots or streets. I would have preferred laundry facilities in the same floor instead of having to keep going up & down multiple times for laundry duties.

The elevators were broken and our room was on the 4th floor. It was rough getting our things and there were no other rooms available. Our room wasnt even ready and we arrived 45 min after check in time. No discount was even offered for the inconvenience of walking 4 flights of stairs.

-The room was clean and spacious for one night. -The room door didn’t have any gap at the bottom which prevented any noise from the hallway creeping in. -The breakfast was decent; it was good enough. -When I asked for the shuttle to the airport, the desk-clear, who never looked me in the eyes, said that she could get me a “Lyft.” Initially, I thought she had said that Hampton would provide a lift or shuttle to the airport. In turned out, it was actually a Lyft ride provided and paid by Hampton. Cons: -I waited about 30 mins. in the lobby to be checked-in because their system was down; per the front desk, all Hampton system was down nationwide. -I didn’t like the low-flash toilet in the bathroom. Also, the bathroom was little tight. -The window view is the parking-lot. -When I returned the room key-card to check-out, the clerk never looked me in the eyes; her eyes were fixed on her computer screen while she was speaking to me and continuing to type. Conclusion: Would I stay here again? For one or two nights only, yes.

Exceptional

Very nice safe, very well maintained, very clean.