Hawthorn Extended Stay by Wyndham El Paso

I took an uber and then after an hour I realized that I forgot my iphone charger in the room so I called the hotel asking if they could reach it out for me. Turns out that the same driver who was available at the time brought it to me at the airport. 10/10

Price Facilities are in not so good condition, kind of old

Exceptional

Pleasant

Got a room to use the pool and it was closed in the +100 degrees weather. Temperature in the hallway was almost 90 degrees. Woke up the following day with no electricity, no one apologized or explained what was happening. Due to the lack of electricity breakfast was cold, couldn’t toast bread, or use the coffee maker.

Superb

We were expecting to lounge by the pool, but it was closed the whole time we stayed. We thought the room would be cleaned daily. No one ever came plus we had to ask for towels because we never received clean ones. The day we were going to check out we were awaken by a knock at the door at 830 I’m assuming to finally clean the room. Even though our checkout was at 12pm. A

Exceptional

The price was unbeatable for a double queen and a small kitchenette, which also included a free breakfast. The property is in a great location close to the Border Patrol intake center and the airport, which was one of the most important factors, as we were in El Paso to see my son take the oath of office to become a federal law enforcement officer and we needed to drop him off to both of the locations mentioned above. The beds were clean and comfortable but the carpets in the room and the hallways are worn and somewhat dirty. You can see there are signs of wear and tear all over the place and a need for upgrades. But the price and location are unbeatable. There is a pool (it was closed for repair the entire time we were there - 5 days whihc was a bummer as the avg temp was 100 deg) The free breakfast was decent but limited, as you can imagine. Every day there was: 3 cereals, scrambled eggs, potatoes, refried beans, bacon or sausage, waffle makers, juices, coffee, and bread/pasteries. The offerings do not change they are constant which is fine by me. It allowed me to fill up for the day. Breakfast is available M-f 6 am - 9 am and weekends 7 am - 10 am. The grounds are not well kept. The blackout curtains in the room were a little too short and let light in. The night staff were not very friendly and hard to understand (older gentleman at the desk) Teh young ladies at the desk in the daytime were personable and polite. The breakfast attendant was alway busy but not personable.

The overall look of the hotel was not clean, the room smelled like smoke and many parts of the building were falling apart.

Poor maintenance

mentioned . Cleaning staff had left for the day .Nothing was turned in to them .But that they had there own Locker room .To go in the following day . I WENT ALL THE MANAGER A MS. B. GARCIA THAT NOTHING WAS TURNED IN . HOW ? THAT THEY DID NOT HAVE THE ITEM AND THAT NOTHING , WAS TURNED INN FROM THE CLEANING STAFF. IT SADENS ME & MADE ME VERY ANGRY ... VERY VERY BAD EXPERIENCE.

Very comfortable place to stay N/A everything was awesome

Bad

Exceptional

pool area was closed off during my stay, despite it being 100+ degrees

Exceptional

Disappointing

We have stayed here many times over the years, but this last stay will be our last unless they remodel the property. Our room this time had a funky smell, the carpet in the hallway is disgusting. It’s time to update this hotel.

I love the beds is so comfy… The bathroom need update