TownePlace Suites by Marriott El Paso North

The room and property were very clean and well maintained. The staff was very friendly and helpful. They greeted you every time you walked in the door or in just in passing.

The hotel is showing many signs of aging, from broken USB ports to squeaky/clanky doors and worn surfaces. Also, there was a mixup with the room I was assigned, and it took a long time to resolve it. The staff were nice enough but did not show any concern for my time or the mistake they made.

Exceptional

Everything was wonderful till I had an unknown charge placed on my card

Staff was great. Room was clean and stocked with everything I needed. There was nothing I didn't like

Exceptional

Cleanliness

Love it !

Enjoyed staying here. No complaints.

The room was pretty spacious for one person. There was some old guy at the front desk who clearly didn't know what he was doing. He attempted to charge me for a room as I checked in when I told him it had already been paid for. Long story short someone else had to jump in and sort things out which I was grateful for but also annoyed because it unnecessarily lengthened the check-in process. Please train your employees properly so they don't waste guests time.

Clean room

The room was clean and the staff was great. Whenever I come to El Paso, I stay here.

It was a good hotel.

Our room was on the first floor across from the 24 hour laundry that's loud, with items clunking around in the dryer at all hours. Breakfast starts at 6a, with the waffle maker beeping every few minutes. We could clearly hear guests speaking in the hallway outside our door as clearly as if they were in our room. Not my idea of a good hotel experience, quite the opposite. I booked months in advance, checked in before 5p and was told this is the only available room! I find that hard to believe on a Thursday afternoon with a nearly empty parking lot. There is almost never anyone available at the front desk; you have to ring a bell and wait. The room was clean and the bed comfortable. Unfortunately the shower door wouldn't close all the way and it made a horrible screech when attempting to open or close it. The kitchenette was well stocked, had the needed items.

Hotel was amazing and immaculate.

Yes

Everything

Exceptional

Need to restock kitchen but over all experience was good

Superb