Elkotel - The Newest Hotel in Elko

Horrible experience. When checking in they did not give us the rooms that we reserved. When we finally did get keys to rooms, we walked in to find people ALREADY in the rooms they gave us keys too!!! The manager was not helpful. The next morning during the breakfast there was no coffee for over 2 hours and they ran out of food. When checking out we found that we were DOUBLE CHARGED for our rooms and there was a mysterious extra fee that was charged. The only one that was helpful was the assistant manager that was working that morning, they should give her a raise!

The property was lovely and the staff was helpful and pleasant. The hotel was very full so most likely they were understaffed. Our room was missing towels, pillows, and bath gel. There were no working ice machines on any floor. So, although the property was fine, it was not perfect.

Accommodations were clean and comfortable. Breakfast was fine but the staff did not respond to requests for additional cutlery and coffee that were empty for quite a while. Might be understaffed. Would stay here again though.

Everything was clean and readily available. The mattress was as stiff as a board and rock hard. Can tell that everything for the hotel was done on a budget and some corners were cut during the building/ remodeling.

The staff is friendly and helpful. The hotel is clean. Beds and pillows are not comfortable.

Sitting chair had numerous stains, Bed extremely hard, tiny bed pillows. Electrical outlets did not work. Ice machine nonoperable. Very disappointed. Was expecting a NEW hotel.

A/C was not working, asked front desk to have someone look at it. They said maybe it’s coolant or froze so turn it off for an hour and see if it works. Never worked. That’s not great service. No ice in any of the ice machines. Buffet breakfast was a joke it’s not a buffet. I knew I should have stayed where I normally stay but decided to try something new never again.

I always

We needed a stopover on our way from San Francisco to Grand Teton National Park—and a place that would accept dogs. Elkotel’s staffers were kind, the beds were comfortable, and the bathroom was clean. Only drawbacks: Breakfast was quite simple (and nothing gluten-free or vegan), and there’s no dedicated pet area (but there’s a great dog park near the freeway).

I was given a roon with no AC and told it wouldn't be bad. The last room available so i accepted. It was. Dogs barking outside all night. No person at the front desk to speak to. Generally the worst experience we have had

The room needed repair. The shower head fell off. Walls were patched but not painted.

The hotel was comfortable but the shower faucet fell off in my hand and the tub is slippery, never got any kleenex, and breakfast was about as mediocre as it could be. Will I stay again maybe it was comfortable.

The bathroom floor was full of hair, the tub looked at though somebody had gutted their Elk in the room, stained tub floor and more hair in the shower. The ice maker was making a horrible noise and the front staff said "it isn't my problem and I can't do anything about it, the maintenance person has left for the day". I would not recommend this place to anyone. They say "The newest hotel in Elko" but that doesn't make it nice, clean or a good place to stay.

Checked in @ 10pm set a/c to 68 and went to bed woke up 2 hours later room was hot set thermostat to 65 woke 4:30am sweating, realized a/c was running but no cool or cold air, called the front desk no answer tried again same. Tried to open window, would only open 2 inches. Horrible night sleep. Spoke with front desk @ 8:00am and said don’t rent 311 again till you fix the a/c. I then said we were returning through here on our trip home in about two weeks. I think they should comp us a room for the night rest we didn’t get. The front desk person said our corporate person is gonna be through in about an hour. I’ll talk to him and give you a call. Let me check and make sureI we have a good number. Guess what no call no text, no email. Every business has problems, how we handle the problem is generally more important than the problem.

understaffed for breakfast, food ran out. Poor Internet service in back rooms of hotel.

Over all everything pretty good.

I didn't like that there was no fan in the bathroom, 2 of the lamps in my room didn't work and the coffee maker was missing the tray that holds the coffee bag. The staff was excellent though and brought me a replacement lamp and coffee maker. The staff member that came to my room was very kind and helpful. I really appreciated her pleasant and helpful attitude. Sometimes things go wrong and that can't be helped but to have a helpful, kind staff member that is willing to fix the problems makes all the difference. I am happy with my stay. I would stay here again. Thank you!!

Rooms are not soundproof

Recommend

I booked for a King bedroom , a double bedroom and a sofa bed for 4 people. I ended with one king bedroom and A chair with an ottoman.