Hilton Garden Inn Fairfax

The air unit was not working in our room. We we were hot the whole night. We told the staff and they place a fan in our room. I would have preferred to be placed in another room. Such a nice hotel… But with bad services dealing with the air unit in the actual room.

have stayed here several times. seems to be aging a bit but not excessively. the only negative issue is no AC in lobby, corridors and elevator. Fairfax summers can be very hot. entire facility should be climate controlled

Service was excellent and my room was clean and comfortable. Ample parking.

This hotel was very clean and convenient, just about 25 minutes from the concert venue, but we were really disappointed by a couple of issues. One of the main reasons we booked that morning was to use the pool before the show, but we arrived to find the pool closed for the weekend; if we’d known in advance, we would have made plans somewhere else. Then, after returning to our room, the thermostat didn’t work. When we called the desk, we were told it probably needed batteries, but they had no extras, and the proposed solution was to move us to another room. It was after midnight and we were exhausted, so we didn’t want to pack up and switch rooms. We didn’t understand why, if it was just the batteries and rooms were available, they couldn’t simply provide batteries from another room for the night. We ended up sleeping a few hours and leaving very early. While the hotel was well maintained and clean, these issues left us disappointed.

The room was very clean and I love that they allow dog/s. My fur baby lives to stay in hotels lol

Our last stay was most memorable. A personal item was left behind after checkout. The item was discovered missing so I called the Inn where the front desk staff had house keeping check the room for the item. I received a call back indicating that the item was found so I returned to pick it up. The Inn’s staff was most professional.

Loved the room and bathroom. Loved the comfort of the lobby sitting area for just hanging out. We had dinner there the first evening and the menu was limited and food only mediocre. But then found restaurants near by for the other evenings.

Very good

Couldn't check in as computer system was down due to Verizon being out and hotel didn't have manual capability

Facilities were beautiful, location close to all the various places I had to travel to. Couldn't check in as computer system was down due to Verizon being out and hotel didn't have manual capability

Exceptional

Nice staff. Carmen super friendly, service with the smile

Room was comfortable. Some parts of the hotel could’ve been a tad bit cleaner like the bathroom and the floors. It was easy to park and had easy access to highways. Overall, the hotel was convenient and would stay again!

The gentleman at the front desk, Nabil, was excellent. He made our stay as welcoming and pleasant as possible. The staff that we encountered were very pleasant and helpful without being asked. Overall the room was comfortable and quiet. Having the use of a refrigerator was highly convenient. The room, while generally nice had some issues. It was underlit. Whoever thought that putting, what could only be called a blunted spike, I believe a hanger type post halfway up the inside of the bathroom door should be prosecuted for assault. The both of us kept hitting it at about mid bicept two or three times a day during our stay. Not pleasant to say the least.

Clean property

I was charged more by the hotel than my booking.com said I would be charged.

Our room had no shampoo in the attached shower toiletries.

Exceptional

We got an un-requested wake up call at 7am and I heard them calling each room next to us as well. Not sure why, I feel like normally that should only be on request only. Being startled awake at 7 am was not fun after a full day of travel.

Was a comfortable stay.