WoodSpring Suites Fayetteville I-49

I’ve stayed in rundown motels and I know what to expect and what I’m getting for my money. But this place was unacceptable and for around $90 a night it’s upsetting. There were so many bugs in my room. And everything was extremely dirty. When I first got to my room I killed around 20 bugs crawling on the floor, walls, countertop, and fridge door. I was grossed out but gave the place a chance. When I got back to my room later in the evening and turned the lights on to discover tons of bugs crawling all over my bed and my kids bed I quickly packed up and left to stay elsewhere. I contacted the hotel and they gave a full refund without any hassle which was appreciated and that was the best part about the whole experience.

We were refused service and were never checked into our room. The attendant had horrible customer service.

Just awful

Never forgot check in

!

Location and price More breakfast selection and construction

Nothing to like the staff are nothing but liers They refused to rent to me so services i paid for were not recieved due to there discriminatory attitudes so i called my credit card company to file a charge back for services not recieved after multiple attempts of trying to resolve the issue they cant even keep there story straight after saying your payment to them was invalid so i will have my money returned to me as i did not cancel my stay they threatened to call the police on me if i didnt leave so you owe me money my credit card company has already filed an investigation into the issue any attempts to refuse returning my money will be met with a civil lawsuit as your non refundable policy only counts if i canceled the stay which i didnt they refused me service and got baligerant with me. my advice dont do business with them they are already on my lawsuit list and i have already spoken with my Lawyer to understand of my rights i will not tolerate refusal!!! Nor will i ever use booking.com again in fact i plan to make it known you are untrustworthy in payment completion if you refuse to cooperate in refunding my money

Elevator sounded weird but it worked.

I messaged hotel during business hours indicating I would be checking in late. No reply received. I arrive at hotel and check in desk is closed. There is a phone located next to check in desk for late check ins. I call multiple times and can hear the phone ringing on the other side of the barrier covering front desk. I was there for over 25 min with no worker in sight and no help. I go to the hotel next door to book a different room and ask about WoodSpring. I am told it was a blessing in disguise that we weren’t able to check in. The hotel is filthy, bugs reported and my experience happens all the time. Do not go here. Please avoid!

They wouldn't let us check in because they said their system was down so we had to pay extra for a room at another hotel. When I called the next day to see if their system was back up so we could check in for the rest of our booked and paid for stay, I was informed that because we didn't check in the night before, our reservation was canceled and given to someone else. We were over 3 hours away from home with no place to stay as every hotel was booked due to college graduation and last home baseball game. I am very disappointed and angry at the whole situation and DO NOT recommend this place!!!!

Vent-a-Hood hasn't been cleaned in years. Light and fan didn't work. The entry door was so quirky that the staff had to explain exactly how to open it or you'd never get in. Looks okay outside but the inside is BEAT UP.

When I arrived to my first room, there were beer cans in the trash can, room smelled like smoke, toilet was running and dirty. The nice guy working the desk did switch me to a new room. That room had been cleaned but the pillow cases were yellow, the smell of room was so bad that it was hard to breathe. I left property immediately because I could not sleep there.

Close to where I needed to be There clan air policy doesn't include mold. The first floor elevator area reeked of a musty mold smell that would make me nauseous

Property smelt VERY STRONGLY of cat pee and had roaches in the room. The staff was very helpful and friendly though.

The staff provided great service. In our room the floor was peeling off of the ground, the sink had not been cleaned and the bathroom was filthy.

What made this worse was being told to contact Expedia for cancellation, even though the issue was entirely on the hotel’s side. As a guest, this is unacceptable. If a hotel cannot honor confirmed bookings, there should at least be a clear contingency plan or immediate resolution. This caused a complete waste of time and unnecessary stress. Be cautious when booking through third-party platforms. If something goes wrong, you may be left dealing with both sides and getting no immediate resolution.

Lobby and entryway smelled like cat piss. Really bad. I would have moved hotels but I got in super late

It was the worst place I ever stayed at. It was filthy, the sink in the bathroom was pouring water out of it. The whole place reeked of Marijuana. I actually witnessed a guy smoking pot sitting outside. There was cockroaches and the room smelled of pot and mold. I spent my whole night coughing from the mold. Vending machines didn't work and it was supposed to be a smoke free facility but I smelled cigarette smoke and Marijuana all night long.

The whole hotel was infested with roaches. The hotel staff knew and still decided to check me into a room. I walked in and saw 4 crawling on the floor and walls by the window. I went down to let them know and she knew exactly what was going on. She told me to contact hotels.com for a refund. I did NOT stay here and was only in the building for less than 1 hour!

All of the important things were clean but the kitchen area could have used a bit more attention.