Sonesta ES Suites Flagstaff

Bed was comfortable. Every thing was clean. Out doors were nice with picnic tables and BBQ area for a family. Pool was nice. Breakfast was really good because the allergens were clearly marked.

The property is very rough; threadbare, stained, shabby. Furniture in our room was really disgusting. But the bed was clean and comfortable.

The suite was very comfortable.

The room we stayed in, badly needed some updating. The paint on the walls was peeling off and the carpet was dirty and very worn out. The sofa was awful and not comfortable at all. The one bright spot was the bed. The pool and hot tub was dirty and looked like it hadn't been cleaned in weeks. The hot tub was the same temperature as the pool. The breakfast was okay. The eggs were your typical imitation eggs. Not very good. The rest of the buffet was good.

I actually canceled a hotel in Flagstaff because the pool was under renovation. We had our granddaughter with us and wanted her to be able to swim, that is why I booked at Sonesta. Unfortunately the pool was not as clean as I would have hoped for. They had 2 lounge chairs that couldn't be used because the seat part was broken. In hind site I should have keep my original hotel because we didn't use this pool. The pool had trees around it, so the bottom on the pool looked like an accumulation of leaves.

The room was not very clean.

There were changes on my room that I did not make. I caught it when I asked for the receipt for our stay. Also the sheets were not clean in our room

Rooms were clean and comfy. Outside areas could use a little attention. Leaves/dirt. Piled up in corners. High touch surface areas could use a good cleaning. Breakfast was fine.

Fixtures needed attention, shower faucet, bedroom door, dishwasher detergent flap, coffee maker lid.

The property is ok, but not worth the $$$ $200.00 a night for this ? Nope. Breakfast was nasty. Coffee undrinkable. Lower the price or make this place a better stay. Dirty rugs, nasty windows tracks, couldn’t even open the window to catch some fresh air. Breakfast was bad, quality of food below average. No even a fruit offered.

Edge of City Room was dusty started coughing. Second night change room was put in back room a little better

Room was disgustingly dirty, staff refused to clean it or bring clean towels etc. we stayed 5 days

The bed was comfortable. Shower and toilet were clean. Small couch in sitting area was worn down enough where there was no padding on the seat. Front door really needs weather stripping. I took a picture with room completely darkened and you can clearly see daylight around the door letting in lots of bugs and spiders. The door is locked shut in this picture. Window sills inside were full of bugs.

We hadn't stayed here in several years and were shocked by how the property had deteriorated. The entire outside areas needed power washing or at least swept clean. Our room had black duct tape on the floor in two spots. The corner of the bedroom wall had flaking paint & the caulking in the bathroom showed signs of mold. Plus we tried to check in early & was told it would be $25.00. In addition we were charged $5.00 per night for parking. VERY DISSATISFIED.

Spacious and amazing breakfast

would prefer a standard 1 or 2 qt pot in addition to what was there.

Excellent hotel but TERRIBLE fragrance in the lobby and breakfast area! As soon as we entered to check-in, we were overwhelmed by the "Sonesta Signature Scent" that is synthetic and unhealthy to inhale. If this is what Sonesta does across their brand, then we'd rather return to the Marriot Residence Inn. Indoor air pollution is a thing, and adding toxic chemicals in the guise of "fragrance" is pollution. The worst part is that the fragrance was wafting through the breakfast room which is connected to the lobby so while you're eating breakfast, you're inhaling this chemical scent that clings to your nostrils well after leaving the space. It's not necessary and I hope this message finds the upper management of this chain so they can rid themselves of this major negative. It's not just unhealthy for guests, it's unhealthy for the Sonesta employees that can't escape it. Abercrombie and Fitch used to permeate their stores with fragrance and after numerous complaints (staff were getting chronic headaches from the toxicity) they finally ended that practice. I'm not scent sensitive by the way, so it's not that. I'm just a regular person who knows "bad" when she smells it. Other than that, we loved staying here! The staff was great, the bed was comfortable, and the grounds were pleasant.

The staff was super nice and inviting. Breakfast was great!

Clean room

Rude and unfriendly employees during check-in.