Best Western Inn Florence

Small breakfast area, very congested. Coffee needs improvement

Good

Outside looks newly painted. Rooms were nice and updated. Breakfast was lowest detail of the stay. Quality of food was okay but not great. Waffle batter was too water ed down and was not cooked after one cooking time. Even running through the 2nd cooking time still not really cooked.

Clean, comfortable and affordable. Can’t beat it.

The staff was nice and helpful. I had my 14 yo G-Son and when miss like the food, it's great. All was really nice.

Booked through Expedia and was exceptionally impressed. Hotel had been completely remodeled and I booked a king with jetted tub. The tub was immaculately clean which if you know you know that rarely is the case with these jacuzzi tubs. Room was fantastic. Linens crisp and new. All together it was so clean and I’m particular about walking barefoot but felt safe kicking my shoes off. 100/10 and will be booking here from now on. Was given a surplus of towels. Coffee maker looked brand new and was comfortable brewing my own. If you know you know lol. Breakfast was a lil crowded/ lack of space but I grabbed and made my way back to my room. Staff was superb, helpful and welcoming. I ended up extending my stay a little longer for some R&R. Definitely worth it and this the type of hotel that delivers.

The room was very clean and the bed was comfortable. The shower was FANTASTIC! I was not thrilled with the location of the hotel. The water in the sink never got hot. The breakfast was not bad but there should have been fresh fruit on offer.

Great place to stay. The room was clean. The staff was friendly and the breakfast was great. Many shops in the surrounding area.

Our stay was comfortable. We would stay again.

The shower was great. Fridge worked well. I asked to be on the first floor due to pushing family member in a wheel chair and the gal made that happen The TV was difficult to navigate and there wasn't anything with directions or how to. The beds were not comfortable as the mattress was lumpy. Getting to the hotel was difficult and the parking lot was very tight for parking close to buillding.

The room was clean and our stay was good. The breakfast was cold and not very good.

The location was great. The breakfast was horrible. No coffee. How can a place that has breakfast not have coffee? The eggs were floating in water. I understand that they are frozen but at least you could dump out the water. Biscuits were hard. At least you had juice. We went out for breakfast

Didn’t partake Overcrowding

40.00 to check in at 2:00 instead of 3:00. Needed to just quick change to get to a family funeral.We literally were in the room 5 minutes and didn't return till later that night.We were told the rooms were available, but it would be twenty dollars per room to check in early. That's just very unfair.It makes no sense since we had paid for the rooms.Anyways and they were ready

The pool was closed due to maintenance issues very disappointed with that

We enjoyed our stay—great location, helpful staff, good breakfast. Only downside was the very loud air conditioner.

Mckenzie at the front desk is amazing! Booking.com screwed up my reservation but Mckenzie figured out the problem and solved it while I was enroute to the hotel. She also arranged for our two rooms to be across the hall from each other. Mckenzie is a great customer service rep and goes above and beyond the call of duty. Real eggs would be better

Our room was clean, bed comfortable, but otherwise very spartan and not a cozy place to relax in spite of the loveseat. Lighting was poor except in bathroom, no towel bars in the bathroom. Shower was warm and pleasant. Several outlets and USB ports for charging.

Very quiet, clean and comfortable beds. The staff was very helpful and friendly. Would definitely stay here again!

It was comfortable N/A