Quality Inn & Suites Florence - Cincinnati South

Started off with having to check in with a kiosk that did not have closed captioning, and it was really hard to make out what the person talking was saying. I’m not sure how this was classified as a hotel. The conditions would lead you to think that each room should have a door to the parking lot. I’ve never requested a room change before but this time we requested one due to brown substance on exterior of bed linen. (which was visually obvious without pulling the blanket blankets back.) the second room they put us in had a completely unmade bed the third room was better but had some short and curlies in the bathtub. Upstairs carpeting in the hallways looks like it hadn’t been swept in weeks. The highlight :The ice machine WORKED! The gentleman behind the counter was very courteous. I think some other hotel needs to recruit him. Expedia shame on you for allowing this to be one of your hotel options.

This is a cheap hotel run cheaply. The staff were kind and helpful. You have to use a kiosk to talk to somebody overnight. The cleaner used to maintain the spaces has a weird smell.

Breakfast was amazing ! Service pretty good

We stayed one night. The room was okay. The check in and out process was easy. There should be a little more attention to details when cleaning. There was still garbage on the floor from the previous people.

Everything was great

Room was large and comfortable. Breakfast was included but decided to sleep in. Room was comfortable and convenient . Loved the price for what was included.

It was worth the price.

Room and place in general could have been cleaner, there was a smell throughout which was kinda musty. Checkin was with a kiosk, not a person, which was weird. We attempted breakfast but it was not edible. Glad we were stopping through for a few hours of sleep only, would not have wanted to be there any longer.

The rooms smelled like a basement that had been flooded and left to dry, the smell of mildew was so bad in the bedrooms, and I mean multiple room, there was an elderly couple that had checked in ahead of us and literally turned around after they went to their room and demanded there money back and checked out of the hotel due to the smell in their room. the carpet in the hallways were heavily stained and rotted and looked like there where burn marks in patches of it. We were a group of 10 that checked in and 5 of our rooms were unfit to be slept in and they had to be changed to rooms that "didn't smell as bad" Overall the hotel is disgusting. they advertised a pool as well and the pool was drained and out of service. you get what you pay for as this hotel is definitely cheap. if you are just looking for a place to crash for a night as we were and don't mind playing "Room roulette" as you try and find a room that is habitable then it's fine but definetly ask to see the rooms before you check in. if I could give it a 0 I would but a 1 is about all I can give

Upon arrival the first thing I noticed was it appeared they particle in the no mow may with the grass coming up past well beyond my ankle. The check in was kiosk with a guy named Ace who was super helpful but sometimes the connection would be buggy and I’d miss words he said. The overall room was clean until you looked at the details. A sticky spot on the carpet and the AC hadn’t been cleaned in who knows how long with dust and debris inside of it. The hallways had water damage on the tiles.

The room smelled like feet an the bed had poop stains

Hotel was fine, rooms were nice. The pool was closed in June so that was a bummer for the kids. Overall I would recommend staying here

A good hotel in a very nice area. Welcoming front desk staff was excellent. Hotel has been renovated many times but is clean and well-kept. Rooms seem to be all on one floor, which is convenient except for the very long hallways. Rooms are clean except our TV didn’t work. Breakfast seemed to shut down a bit early. Otherwise a nice hotel. I would add a star if I get the $100 deposit back

booking the room was was easy.

Everything was fine. I would definitely stay again and recommend.

The first room we had was unbearable to stay in due to animal urine. We had to get another room. It was very inconvenient considering it was 12 am ams we were Clint from the airport

I want to stay longer but you went up on the price

The staff was nice and the room was okay however the bathroom appeared to have mold growing on the ceiling in and the water faucet to the bathroom was iffy the faucet felt was really loose. Overall prob wouldn’t book again but the location was pretty decent

The breakfast and lobby was good. Staff was good except housekeeping our room was very dusty. When I turned on the air conditioner it blew lots of stuff. But we were exhausted so we turned it off and went to bed

Check in was easy, staff was friendly, the bed was soft and comfortable, however the pool wasn’t open at the time being end of May and had to walk through grass taller than my ankles to get in the side door when parking was full out front.